SBCGlobal has its name among the top email service providers. Be it an individual or a company, it has always managed to provide better and secure email services to its users. But as no email service is free from certain technical faults; the same is the case with SBCGlobal.
- Check the Internet Connection
A poor internet connection is the most common reason for getting obstructed while logging in. Either you can wait to get the signal strength back or if possible switch to a better network. After that, simply try to login again to your SBCGlobal account and if everything else goes fine, you will easily be able to access it.
- Check the Server
Another common reason for encountering the log in issue is, SBCGlobal email is down. If the servers are down, you are going to face difficulty in logging in. But, in this case, there is nothing much that you can do on your part. The least you can do is visit the Downdetector website and check if the email service is facing an outage. As you know, SBCGlobal is powered by AT&T, so to check if the server is down, you need to enter AT&T on the down detector website.
If the email service is down, you have to wait till the email services are restored by the provider. In case, the SBCGlobal website shows no problems, then you can go ahead with the rest of the troubleshooting steps.
- Verify the Login Credentials
It is very common to enter wrong login credentials when you are in a hurry. So after you fail to login, try again by entering the username and password carefully. Make sure you are entering the details rightly using the correct combination of uppercase & lowercase letters, symbols, and numbers.
If you have entered the right details and are still facing the issue, chances are you have forgotten the password of SBCGlobal email and need to reset it.
- Fix the Browser
If the sign-in button is not there on the screen or you are getting a blank screen after clicking on the sign-in option, this can be due to an incompatible browser. To correct this, you will need to optimize the browser and for that matter, you can clear the caches, cookies, and history of the browser as explained here:
|Google Chrome||Click on the Menu icon of the browser, select ‘History’ and click on ‘Clear browsing data’ in the left column. Select the ‘Advanced’ tab and make sure all the options are selected; click on ‘Clear Data’.|
|Internet Explorer||Click on the ‘Settings’ icon and then select ‘Internet Options’. In the ‘General’ tab, select the checkbox for ‘Delete browsing history on exit’ and this will clear all the temporary files, history and cookies.|
|Mozilla Firefox||Click on the Menu icon of the browser, and then select ‘Options’. In the ‘Privacy and Security’ tab, scroll down to ‘History’ and click on ‘Clear History’.|
- Disable the Firewall
You may not realize that firewall or antivirus that you have installed for the protection of your device from virus or malware, can obstruct in accessing your email account. If you can’t access SBCGlobal email, disable the firewall or antivirus, whatever is active, and then check if the issue persists. It has been seen that some of the firewall settings interfere while communicating with the email server and this can be one of the possible causes for struggling with login dilemmas.
If this resolves your concern, make sure to enable the firewall or antivirus later.
- Run an Antivirus Scan
It can be a virus attack that is not letting you sign in to your email account. So you need to check if this is the case with you. For this, you have to run a virus scan and check if your system is safe or not.
- Re-Add your Account
If you can’t log into your SBCGlobal email account on your mobile device, what you can do is remove and add back your account. This will fix the minor issues and you may be able to get access to all your emails from that time onwards.
- Update the Mail App
One of the reasons for which SBCGlobal email is not working can be using the outdated version of its mail app. It is possible that the email service provider has provided an update for the app and you may not have installed it. So look for the latest update and if it is available, install it on your device. After that try to login again through the mail app and check if the error got fixed.
Using all the steps and methods provided, hopefully, you will be able to get rid of SBCGlobal email login problems.