Tips and Tricks to Fix “The message was not sent because of an error” Issue with AOL

| Updated on February 13, 2024

AOL is a really popular email service and is used in different corners of the world; the reason is its features and frequent updates. If you use an AOL account, you must be aware of all the perks it offers as well as the limitations. So here we will discuss one such error that has been encountered by most of the AOL users i.e. “The message was not sent because of an error”.  If you are too facing this error while working with AOL, let’s begin with the journey to the troubleshooting lane.

Quick Fixes to AOL email error “The message was not sent because of an error” 

1. Make a Reattempt

If you are facing this error for the first time, you must wait for a while and then try to send the message again. Also, log out and log in to your AOL account and then try to send the email. If you are still facing issues while sending emails from your AOL account, proceed to the next solution.

2. Verify the Credentials

If you are still facing the error, you need to ensure that you haven’t mistyped the credentials and your AOL account’s display name is also correct. Also, if you got your account hacked but got it recovered lately, make sure you are using the correct display name as this can also create issues while sending emails from your AOL account. 

To check your AOL display name, here are the steps:

  • Go to the upper-right corner of your screen and click on ‘Options’.
  • Then click on ‘Mail Settings’
  • Then click on the ‘Compose’ option in the left corner of the screen
  • Scroll down and you will see the Display Name Area
  • Now, check if your name has AOL or A.O.L
  • If you see any issue, make the required changes and then hit the ‘Save Settings’

3. Additional Troubleshooting

If the above steps didn’t help to resolve the issue while sending AOL emails, you can consider the additional troubleshooting steps listed here:

  • Make sure the Adobe Flash Player is updated and compatible with your device
  • Make sure the cookies are enabled
  • Clear all the temporary files, cookies, and cache stored on your device
  • Try using a different browser if AOL mail is not working


That was all about how you can fix the issue’ The message was not sent because of an error’ with your AOL email account and if you need any further help regarding AOL login issues, or about AOL Desktop Gold, you can consider reading the other blogs.

Kanika Singh

Webmail and Internet Expert

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