How to Dial an Extension Using iPhone and Android Devices?

| Updated on November 21, 2024 |
Fact checked by Manpreet Kaur Sandhu

Avoiding the need to go through multiple phone prompts and people, directly dialing an extension can result in a speedy connection with the targeted business department or employee. But being an avid iPhone and Android user, you might not know how to dial an extension, as it is not a common feature like adding the speed dials.

So to communicate with the business departments through a single phone click, go through the article and read the step-by-step instructions for calling numbers with an extension using iOS and Android.

How to Dial an Extension Using an iPhone?

Dialing an extension is not rocket science. Following the right steps and adding the right extension will complete the process in less than a minute.

Check out the step-by-step instructions mentioned below: 

  1. Launch the phone app on your iOS devices. 
  1. Enter the main phone number. 
    Enter the main phone number
  1. Hold and long-press the asterisk key (*) until a comma appears after the number. 
    Long press the asterisk key
  1. Next, type in the extension number you want to connect to directly.
    Type the extension number
  1. When done, hit the call icon to dial the entered number. 
    Hit the call icon

iPhone allows you to add extensions to particular iPhone contacts. Here’s how:

Open the Contacts App>> Choose the Contact>> Click on Edit>> Select the content>> Long press *+# symbol>> Enter the extension>> Tap Done on save.

 

How to Dial an Extension using Android?

The steps to dial an extension using your Android is also an easy process. Take into consideration the below underlined instructions.

Notes

Keep in mind that the steps for Android devices may be slightly different from brand to model.

  1. Open the Phone app on your Android device.
  1. Type the original phone number on the keyboard. 
    Enter the number
  1. Besides the phone number, tap on the vertical three-dot icon (፧).
    Tap on the side menu icon
  1. From the list of options, choose the Add 2-Sec Pause option. 
    Choose Add 2 sec pause option
  1. A comma will appear next to the number that will work as a pause.
    A comma will appear
  1. Enter the extension after it and you are all set to press the call key.
    Add an extension after the comma

Prominent Benefits of Dialling an Extension

For effective business communications and other tasks, the extension comes to your rescue by dialing the number that asks to cross multiple branches.

Time-Saving Strategy 

While performing emergency business tasks and operations, communication is the key to rapid success. Dialing directly to the extensions helps to cut down the interference of the intercoms and receptionists.

Improved Communication 

A rapid response to your queries helps to streamline the company’s production and operations. Dialing extensions redirect to the person directly you want to speak with, without the need to navigate the automated menus.

Optimized User Experience 

Adding extensions helps to improve the user experience by giving access to their desired requests. Skipping the automated prompts may frustrate the users, resulting in miscommunications of the intended message.

So from next onwards, just key in the extension and make your inter-department communications a breeze!

Conclusion: Hassle-Free Communications

Setting up the extensions on iOS and Android devices is an easy task. Just type the number, add a pause, insert the extension, and you are all set to go. If you are looking for the setup in a large enterprise, you can opt for third-party services for a smooth extension addition process amongst the different departments.

So, learning the process of dialing an extension can bring you peace from the hassle of getting stuck in back-to-back automated calls.

FAQ

How do you call an extension through the phone?

You can call an extension by phone; simply, open the keypad>> type the number>> hold and long press the asterisk key>> enter the extension>> tap the call key.

What does phone extension mean?

A phone extension is a short code or a combination of 2 or 3 numbers that is used to redirect the caller to a particular person, department, or group.

How to type an extension on phones?

You can type the extension beside the comma that appears after the original number.

Can I change my office extension number?

Yes, extensions can be changed. Try contacting your office admins for further assistance.

What should be the general length of an extension?

A 3-4 digit is considered best for the office extensions and other departments to leverage effective communication.


Muskan Saini

Social Media and Tech Expert


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