AOL Not Working with Outlook? Easy Troubleshooting to Fix the Issue

| Updated on March 4, 2024

Creating an AOL account can get you so many perks and its ability to get configured on third-party email apps is one of them. If you have added your AOL account on Outlook, you must be having a great time while managing emails. But things can turn upside down when you realize that AOL mail is not working with Outlook or emails are not syncing and you are only able to see old emails.

So if you are also facing the same issue, this blog is just about dealing with the same issue; by the end of it, you will surely get some help in fixing your AOL account and make it work with Outlook.

Why is AOL Mail Not Working with Outlook?

To troubleshoot the issue, you need to detect the reason that is restricting you from accessing your AOL mail in Outlook; so first have a look at all the possible factors leading to problems with AOL email:

1. Incorrect Password

This could be one of the reasons for which you are facing login issues with AOL and aren’t able to access emails in Outlook.

2. No or Poor Internet

If you found AOL mail is not opening or is not responding at all, there are chances your device is not connected to the internet or it is facing speed issues.

3. Outage Issues

If the AOL server is down or the email service is facing outage issues, AOL may stop working with Outlook.

4. Incorrect Configurations

If you have not entered the correct AOL mail server settings i.e. IMAP, POP, or SMTP; AOL will stop working with Outlook. There are different steps to be taken to add AOL to Outlook depending on the versions you are using such as 2007, 2013, 2016, etc.

Solutions to Apply When AOL Mail Stops Working with Outlook

Here are some solutions that you can try if you are not receiving any emails on your AOL mail after configuring it to Outlook:

1. Check the Incoming Server Details

The first step you must take when the AOL mail is not working properly with Outlook is to check if you have entered the correct IMAP or POP settings. Normally, IMAP is considered effective to use for AOL on a third-party email client, so here are the settings you need to re-check:

Protocol Server Settings Port Settings
POP 3 Incoming mail server (POP3): POP3-995-SSL
Outgoing mail server (SMTP): SMTP-465-SSL 
IMAP Incoming mail server (IMAP): IMAP-993-SSL 
Outgoing mail server (SMTP): SMTP-465-SSL 

2. Update the Password

If you have lately changed the password of your AOL mail account; you will have to change it on Outlook as well so that everything is synced. Not updating the password can make you encounter problems with AOL mail. To update the password in Outlook, go to the ‘Email Accounts’ or ‘Account Settings’, select your AOL account, and then update the password.

3. Update the Application

Using the older version of the email client can also put you in trouble. Generally, the outdated versions are not compatible with the latest security settings; so it would be better if you update the Outlook version and then check if you are receiving AOL mails or not. However, after updating the email client, you will be required to add AOL mail to Outlook again. 

4. Additional Troubleshooting

If the above steps didn’t work, here are some troubleshooting steps that you can try:

  • Re-check that you have entered the correct credentials to access AOL emails
  • Your device must be connected to a working and stable internet
  • Make sure you have sufficient space in Microsoft Outlook before you start configuring your AOL account.
  • Clear the cache and cookies of your device and see if it helps.

Hopefully, all the above troubleshooting steps will fix the issues with AOL and make it work with Outlook again.

Kanika Singh

Webmail and Internet Expert

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