Categories: Facebook

How to Contact Facebook Support: A Detailed Guide

  • For contacting Facebook, make sure you are logged into your Facebook account. Next, from the homepage, you need to click on the sign of question mark from the top right corner of the screen and use the “Report a problem”. But this option can be quite slow.

  • It is quite difficult to reach Facebook via phone as most of the calls meant for customer service are avoided by the company

  • You may not get the expected response for your emails. You can send questions, queries or issues, but the response is not guaranteed.

  • There are numerous spams available on the web which claim to offer Facebook customer support via phone or chat. But believing bling-folded can cause you loss of data and money

  • The most reliable platform is the Help center page of Faceboo as it directly connects you with the company.

We all feel contacting Facebook every now and then. Reason to contact may vary for each of you and thus specialized support is required.

Here in this post, we will introduce you with the different Facebook support options available for users to reach the help center.

So, go through all the FB contact platforms and pick the best match for you.

Accounts:

Login and password: Here you can find a solution to your password-related queries. Also, if you are not able to login to your FB account. This section can give you a solution.

Account Security: keeping your FB account security is important to reduce the data-risk. There are multiple security features offered by Facebook. To improve your account security or add an extra layer of protection, try this section. Changing FB password is the best way to secure your account.

Account Disabled: If your account has been disabled due to ineligibility, try this support link and let the support center help you. You may need to provide the identity verification or copy of your ID proof.

Account Locked: If your account has been temporarily locked, you must visit this support link to get your Facebook account unlocked.

Account Disable due to underage: A person has to be at least 13 years old for creating the FB account. But if your account was disabled due to being underage, you must check the eligibility criteria and verify your age.

Imposter Account: If you come across a Facebook account that seems pretend to be someone else, you can report it to Facebook. To know the entire process, use this section.

My personal account has been memorialized: If your FB account has mistakenly memorialized by Facebook, you can simply request Facebook to reconsider it and reactivate your account.

Access:

Accessibility: Facebook always tries to help users who are having an issue while accessing their Facebook account, due to any reason. Also, in this section, you can also learn the full-feature list for people with disabilities, vision loss, deafness, and other topics.

Access Restricted (Bad IP): If IP (Internet Protocol) address is creating an issue while accessing your Facebook account, this section is meant to help and support you. On getting frequent messages from FB for misconfigured ISP, you can report it to this section.

Download Personal FB Information: If you want to access and download your personal photos, posts, reactions, and comments, use the Access Your Information tool. This page includes all details regarding accessing or downloading your information stored in the FB server.

Assistance for Accessibility for people with disabilities: If you want to know about the assistive technology for specially-abled people, this section of Facebook support is what you need. You can get help from any form of assistive technology such as NVDA, TalkBack, Voice Assistant, Voice Over, Window-Eyes, Dragon NaturallySpeaking and Other.

Ads:

Ads Pending Preview: If the ad you have posted is under pending status for more than 24 hours.

Ad preferences: If you want to manage your ads in a better manner by adding or removing the preferences, you can get help here.

Billing Inquiry: If you are seeking support for particular ad charges, managing ads, coupons, and other payment-related option, this is the best platform to get reliable support.

Block or Hide Ads: Watching an ad on Facebook is totally your choice and if you want any specific hide, you can simply take help from this section. You will the step by step support here.

Facebook ads manager: This is basically a tool that guides you throughout the process of creating and managing ads. Also, you will get complete information regarding running ads on FB, Instagram, Messenger, and audience network.

Reporting:

Reporting Abuse: If you want Facebook to review something and take action against it, you can use the “report abuse” features of FB. The appropriate option will be taken against the issue. The abusive content will be verified by the team and further removed if necessary.

Reporting A Problem with Facebook: If Facebook starts responding in a weird manner, or you find something unusual with your FB account, you can simply report the problem with Facebook.

Reporting for Privacy Violation: If you feel your privacy on Facebook is violated on FB, you need to report it to Facebook on the spot. You can report any post, photo, video, or other media in case of a privacy breach.

Hacked or Fake Account: If you want to report a hacked or compromised account to FB, this section is meant for you. In case someone else has accessed your account or pretending to be you on FB, you must take your issue to the FB team.

Death and Disability:

Manage Deceased Account: If your Facebook is aware that the user has passed away, FB changes it to the memorialized account, where all friends and family can share their memories. Also, such accounts are saved separately so that no one can log in the account of the dead person.

Legacy Contacts: If you are a legacy contact of a memorialized account, you can manage the account of the deceased person.  But you will only be able to pin a post, respond to new request, update profile pictures.

Request for Removal: You can help FB to remove an account of your loved one’s account. But for this, you need to provide the required documents to confirm the relationship with the dead person. You will get the perfect explanation for this topic in this section.

Request Content from Deceased Person’s Account: Here you can get a form to request the content for deceased person’s account. You need to represent the government proof to attain the data from the FB account of a deceased person.

Login:

Login for Error: If you get the message “Must log in to see this page error”, you need to visit this page and fill the form you see on the page and attach the screenshot along with the form.

Login Issue: If you are unable to login to your Facebook home page, you need to tell FB about it. Report it to FB using this page, and provide the required details to get support.

Security checks preventing login: In case your FB security checks are consistently keeping you from signing in to your FB account, you can tell FB by using this form.

Mobile:

The issue with Facebook on mobile:  People who are not able to use Facebook on their mobile device, can report it to FB.

Add A Mobile Number to FB Account: Adding your mobile number to your FB account can improve the security of your account, you can get the complete guide here.

Names and username:

Changing Your Language-Specific Name: If you are using a language-specific name for your FB account, you need to verify its authenticity and that can be done here.

The Name wasn’t Accepted: In case you are not able to sign-up to FB, make sure you are using the real name of yours. Fill the form, so that you can get help from experts.

Change Your Name: Facebook might suspend your account for not using an authentic name, so make sure you signup using your real name, but if you have already made a FB account with a fancy name, you can change it any time using this help section.

Facebook Payments and charges:

Payment Support: People using a business account, can use this page to get help regarding Payment issue with ads, promoted ads, games, gifts, donations, and news feed purchases.

Developer Payout Registration: To receive payments on FB using other apps, register yourself using this help page.

Photos and videos:

Something is broken (photos): You can easily report if you find something wrong on FB, or give general feedback or suggestions, with this section.

Photo Removal: If you find any image which you don’t want to share on FB or having a privacy concern, you can report it to FB help center for an appropriate solution.

Video Removal Request: If you find a video violating your privacy concern, report it to Facebook using this link. Choose the correct reason and send it to FB.

The issue with webcam videos: Report an issue with webcam videos, from this page. Just provide the required details for the best help

Copyright and trademarks

Report form for copyright: This form can help you report something that you find actively breaking the terms of your copyright. You must describe the issue using a valid reason.

Trademark complaint inquiry form: If FB removes something from your account due to the trademark, but you disagree with this decision, you can send an appeal to Facebook using this section.

Data:

Child data request:  If your child has made a FB account, and you want the data before the account is deleted, you can use this help page.

Data use policy questions: people who want detailed information regarding Facebook’s data policy or Facebook’s agreement with TRUSTe.

Official FB help center:

FB users can connect with the support platform directly using the Facebook community forum.

Using it is quite simple, just open the Forum link from your browser. You will see a search box on the top.

Use the search bar to ask to find what you are looking for, you will find the various similar queries. If there is any closely related topic which is still active you can post the details of your question in the same thread but if there is no such discussion available you can create a new thread by using “Ask a question” button.

Also, people who think themselves as proficient enough to become an expert on the FB community and establish themselves as the expert by answering the posted thread

Official Facebook pages:

You can find a number of official pages of Facebook. These pages will answer your queries and post amazing FB updates.

Here is the list of pages that can help you in a different manner:

Facebook:  The official Facebook page is always available to help you, guide you, support you and update regarding various topics.

Facebook for business: Facebook for business is an ideal place for people with business goals to take help and guidance.

Facebook and privacy: This FB page is aimed to help users with privacy concerns. You will learn about your rights for privacy and other related information.

Facebook media: Here you can learn how Facebook is used by most of the media organization and public figure.

Facebook developers: Get a new app and monetize it with Facebook.

READ NEXT:

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