Amazon is a popular online platform that offers a huge collection of books, music, movies, housewares, electronics, toys, and many other goods, for selling purposes. It is one of the largest online selling platforms and I don’t think so there would be someone without an Amazon account these days.

If you have one and are not able to log in to your Amazon account due to issues related to password, this guide is going to help you out with recovering your Amazon account by resetting the password. So here are the options you have to reset your Amazon account password:

Method-1 Reset Amazon Password Using your Mobile Number or Email Address

To reset the Amazon account password:


  1. Go to amazon.com
  2. Click on the ‘Sign in’ button in the top-right corner.
Go to Amazon.com and click on the ‘Sign-in’ button
  1. Click on ‘Need Help?’
Click on Need Help
  1. Then click on ‘Forgot your password?’
Click on Forgot your password
  1. Next, enter your mobile number or email linked to your Amazon account and click on ‘Continue’.
Enter your mobile number or email ID linked to Amazon and then, click on ‘Continue
  1. Enter the OTP you have received on your email or mobile number and click on ‘Continue’. If you don’t receive the OTP, click on ‘Resend OTP’ to request it again.
Enter the received OTP and click on ‘Continue.’ If you don’t receive, click on ‘Resend OTP
  1. Then you have to approve the password change request from your phone as well, check your phone for notification and click on the link that you have received.
  2. Tap ‘Approve’ for the password change request on your phone.
  3. After that you will be allowed to create a new password for your Amazon account; 
Tap approve for the password change request, create a new password for your Amazon account and click on ‘Save changes and Sign in’ button

So that’s how you can reset your Amazon account password using your mobile number and email address. But in case, you no longer have access to this information, go for the next method. 

You can also watch:

Method-2 Reset Amazon Password Without Using your Mobile Number or Email Address

To reset the Amazon account password:

  1. Go to amazon.com
  2. Click on the ‘Sign in’ button in the top-right corner.
Go to Amazon.com and click on the ‘Sign in’ button
  1. Click on ‘Need Help?’
Click on Need Help
  1. Then click on ‘Forgot your password?’
Click on Forgot your password
  1. Next, you will be asked to enter your mobile number or email address that is linked to your Amazon account, but if you don’t have access to any of the information, you simply have to click on the ‘Customer Service’ link given just below the ‘Continue’ option to get help to restore access to your account.
Click on ‘Customer Service’ link to get help to restore access to your account
  1. On the next page, select the issue ‘My password isn’t working’ from the drop-down menu, and you will get some information. At the bottom of the page, you will also get the contacts numbers to connect with the Amazon Customer Service team that you can use as per the country you belong to:
  • U.S. and Canada- 1-800-388-5512
  • International- 1-206-577-1364
  1. After connecting with the Amazon Customer Service team using the numbers, you have to explain to them the issue you are facing and answer the questions asked by them. Make sure to not give any false information as they could deny your password change request as well if you are not able to verify yourself or answer the questions asked by them. 
  2. After verifying all the information, they will give you a temporary password using which you will be allowed to log in to your Amazon account. It is recommended to again change your password to keep your account secure.

You can also watch:-

Also Read- Does Amazon Household have to be the Same Address?