How to Log in to the 1and1 Webmail Account? – Email Settings, Email Security, and Login Problems

| Updated on March 26, 2024 |
Fact checked by Manpreet Kaur Sandhu

IONOS is a webmail service that has credibility as one of the best web hosting service providers all over the world. Surprisingly, it recently changed its name and used to be known as 1and1 Webmail.

IONOS webmail website

Considering this, many users face confusion while logging in and creating an account on the platform. If you’re also dealing with the same issue, this write-up will clear all your doubts and provide the right steps to create an account and 1and1 webmail login.

What is IONOS Webmail? – An Overview

IONOS is a German-based web hosting company owned by 1&1. It is known for providing affordable email services at affordable rates for personal and professional uses. 

So, if you want to create and use your email address for a domain name, you can surely use the 1&1 IONOS service. Moreover, apart from webmail services, the platform also offers domain registration, SSL Certificates, webmail builder packages, cloud hosting, and more. 

However, if you’re using IONOS for the first time, you must create a new account to complete the 1 and 1 Webmail login or IONOS login. Proceed further to the next section for the steps. 

How to Login to 1and1 Webmail?

If you already have an IONOS account, the login process for the IONOS webmail requires a few easy steps. Here’s all you need to do:

  • Open the official website of IONOS on your browser and click on Sign In present at the top right.
    Click on Sign In
  • Now, from the two options given, click on Sign in under the My Account section.
    Click on Sign inc
  • Enter your Customer ID, email address, or domain in the given space. Then click on Next to proceed further.
    Click on Next

This will open up your account, and you can now perform the required tasks on the platform. However, if you don’t have an account, you need to create one on IONOS webmail.

How to Create a 1and1 Email Account?

Creating a 1and1 email account can take a few minutes and requires you to choose the right package that suits your budget and needs. 

Moreover, if you already have a domain, you can create a matching email address to make your business more popular. Now, let’s take a look at the steps you need to follow to create a 1and1 email account.

  • Select Domains & Hosting at the top.
    Select Domains and Hosting
  • Click on Email and Office.
    Click on Email and Office
  • As you’ll be creating one, click on Professional Email Address.
    Click on Professional Email Address
  • Scroll down and choose the right plan among the three available. Once decided, click on Continue.
    Click on Continue
  • Here, we’ll proceed with the Mail Basic 1 plan which includes 1 domain. Enter your desired web address and click on Check to see if it’s available or not.
    Click on Check
  • If your selected domain is available, click on Add to cart.
    Click on Add to cart
  • Click on Continue to proceed with the checkout.
    Click on Continue to checkout
  • Enter the details required and choose the mode of payment to buy the domain.

That’s it. You can now fill in the information and create an email on 1and1. Moreover, you must re-enter your password to confirm the process.

How to Reset the 1and1 Email Password?

One of the most commonly faced 1and1 email login issues is not able to remember the password for the account or the account has been compromised. 

If you’re also facing the same problem, you can create a new 1&1 webmail password by following the steps below:

  • Open the Password Center of IONOS
  • Enter your Customer ID or domain in the given space. Click Next to proceed.
    Click Next to proceeds
  • A password reset email will be sent to your given email address. 
  • Open the mail and click the Create a New Password button.
  • Then, simply follow the given instructions to generate a new password for your account.

How to Change the IONOS Account Password?

In case you remember your current password and wish to change it. You need to follow these steps:

  • Open the official website.
  • Click on My Account & Logout present at the top-right. 
  • From the list of options, choose Login & Account Security.
  • Then, click on Password.
  • Enter your current password if prompted.
  • Now, enter the new password and click Change to confirm it.

You can now use this new password to log in to your IONOS account.

Why IONOS Webmail Login Can Create Confusion?

Undoubtedly, IONOS webmail is a renowned service provider and lacks nothing when it comes to providing the best. Being so popular, its users still feel a bit confused when it comes to the login process. 

So, the only reason is the different search terms used by the people when they need to access the portal.

IONOS Webmail Login Can Create Confusion

You’ll find common search terms like webmail 1&1 login URL, 1and1 webmail website, IONOS login, 1 and 1 login, webmail IONOS access details, and more. 
Clearing the confusion, IONOS is the email service provided by the company 1&1. So, if you search for the webmail service provided by IONOS or 1&1 or 1and1, it will give the same results.

Important 1and1 Email Settings

Along with the login steps, it is important to know the right settings for the 1and1 email account. Here you will find the required POP and SMTP settings for your account:

Incoming Mail Server Settings for 1and1 Email

For the incoming mail server settings for account type POP and IMAP, refer to this table:

Account TypeIMAPPOP3
Connection TypeSSL/TLSSSL/TLS

Outgoing Mail Server (SMTP) Settings for 1and1 Email

Refer to this table for the settings of an Outgoing Mail Server (SMTP):
Connection TypeSSL/TLS

Remember that your Server hostname would depend upon the email service you’re using. For example, if you’re using Gmail, so it would be

Tips to Keep Your 1and1 Email Account Secure

In order to keep your 1and1 email account secure and avoid situations like hacked or compromised accounts, you need to consider the tips and tricks listed below so that you don’t have to recover your password:

  • Avoid keeping short passwords; try to make it more complex as well as secure by using at least 12 characters. This will make the password difficult to crack by the hackers.
  • While setting a new password for your account, use a combination of upper case, and lower case letters, numbers, and symbols as this will add to the difficulty level of your password.
  • Avoid using personal information such as your name, business name, date of birth, or phone number in your password as this makes it easy for someone to crack your password who knows you well.
  • Never disclose your password to anyone and even if you have to, make sure to change it as soon as possible.
  • Don’t keep the same password for all your social media accounts and in case you are facing difficulty in remembering all the passwords, you can use a password manager for that matter as that will also take care of the security of your password.
  • Keep on changing your password from time to time to avoid getting your account hacked.

So, these are a few tips that you can consider to keep your 1and1 email safe and secure. 

Common 1&1 Webmail Login Problems

It is normal to come across different kinds of issues when you try to log in to your 1and1 Webmail account. Some of the common problems are listed below:

  • Incorrect email address and password – Probably the most common one, you may enter the incorrect email or password and end up receiving an error. So, it is better to check if the caps-lock is on and enter each character carefully.
  • Error due to cookies – There is a high possibility that you encounter an error due to cookies present in your browser. So, ensure that you clear cookies & other site data from your browser from time to time.
  • Firewall issues – If there’s no issue with the server, and you’ve entered the correct email login credentials, it is possible that the issue is with the firewall.
  • Unnecessary plugins – You must disable any unnecessary plugins from your browser to get rid of any Webmail 1 and 1 login issues.
  • Outdated browser – If you’re using an outdated web browser, it may also cause disruptions in the process. So, update the browser and relaunch the application.

So, these were a few login issues that you may face when getting started with the 1and1 webmail login process.


With the steps given in this article, you’ll surely be able to get rid of any issues regarding the 1&1 Webmail login process. Keeping aside the technical issues, you also need to clear the confusion as there can be different search terms used for the same.


How are 1and1’s Basic and Business email packages different from each other?

The Basic package is suitable for an individual with a single email account. On the other hand, the Business email package is for teams with unlimited email accounts.

Can you get telephone support along with chat and tickets?

Yes, 1&1 provides 24/7 telephone support besides their chat and tickets.

What are the security features you get with 1and1 Webmail?

With 1and1 Webmail, you get security features like SSL/TLS encryption, spam blocking, and virus protection. However, upgrading the plan adds more features to the list.


Kanika Singh

Webmail and Internet Expert

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