Outlook is one of the popular applications with which you can send and receive emails, manage and store contacts, calendar appointments, emails, notes, tasks, journals, and many others. However, at times you might experience issues with your Outlook application that will affect your work.
So, considering that, today this write-up particularly describes how to troubleshoot Microsoft Outlook/Hotmail when it’s not working or responding on an Android smartphone.
- Solution 1: Check your Android Device’s Internet Connection
- Solution 2: Check for Microsoft Outlook’s Android App Update
- Solution 3: Force Stop & Restart the Outlook Android App
- Solution 4: Reset Microsoft Outlook for Android
- Solution 5: Turn Off Power Saver
- Solution 6: Disable Battery Optimization
- Solution 7: Reset the Outlook Account
- Solution 8: Check for App Permissions
- Solution 9: Reinstall Outlook
- Solution 10: Download & Install an Older APK Outlook Variant
Troubleshoot Outlook App Not Working on Android with These 10 Solutions
[Note: You may not have to try all these solutions. Just work your way down the list until you find the one solution that works for you.]
Check your Android Device’s Internet Connection
No-brainer, any app on your Android requires an active internet connection to work properly and smoothly. So, in order to troubleshoot the encountered Outlook problem on your Android, the first thing you should be doing is check your device whether it is connected to a strong and stable ‘Wi-Fi or Mobile carrier Data’ connection or not.
After inspection, if you make out that your other apps also suffer from ‘no network’ problem then, consider these couple of general-tips to connect to a network and get rid of any sort of connectivity issues—
- Tip 1: Reboot your Android smartphone / tablet along with your wireless router.
- Tip 2: Enable Airplane Mode for a few minutes and then, disable it.
- Tip 3: Reset your Android’s Network Settings via following this path- “Open Settings > Choose System > Open Reset options > Tap Reset Wi-Fi, Mobile & Bluetooth > Tap Reset Settings.”
- Tip 4: Use another Device’s Internet via Hotspot.
After trying these tips, see if doing so helps you fix the ‘Outlook app not working on Android device’ issue.
Nevertheless, if the problem seems to be isolated to just the Outlook app then, skip this workaround and consider the next-listed solution to try your hands on!
Check for Microsoft Outlook’s Android App Update
Next, you should check your Outlook app’s version, whether you’re on its latest build or not. It is worth mentioning that Microsoft at regular intervals releases updates for Outlook app to enhance the app’s security, to fix the underlying bugs and above all to improve the overall stability of this app.
So, considering the same mind, it is recommended that if your Outlook app is not updated to its latest version then, make it up-to-date right away with these steps—
- Step 1: Head over to the Google Play Store.
- Step 2: There, search for Outlook Email Application for Android.
- Step 3: After that, if you see an ‘Update’ button on Outlook’s play store app page, you’ve to simply tap on it.
- Step 4: In doing so, the Outlook android app will start updating, and this process finishes within a few seconds.
- Step 5: Once that is done, you can launch your updated Outlook app to see if this helps you fix the ‘Outlook app not working on Android devices’ issue.
Force Stop & Restart the Outlook Android App
If still the issue prevails, you can simply force stop your Outlook android app and then, try restarting it. Well because force stopping an app closes its respective processes to start off with a fresh instance.
So, you never know the underlying issue due to which Outlook is not working on your android could be rectified after a fresh start, basically in a new working environment.
That being said, you can force stop and restart your Outlook android app via following these given steps—
- Step 1: Stop trying to access the Outlook app, instead close it for a while.
- Step 2: Then, go to ‘Settings’ of your respective Android.
- Step 2: Inside settings, tap to open ‘Apps and Notifications’ section.
- Step 3: There, navigate to ‘App Info’ option to select the ‘Outlook app’ from the list.
- Step 4: Following that, tap on ‘Force Stop.’
- Step 5: As you do so, a confirmation dialog box will appear on the screen. In that, you’ll have to just tap on the ‘OK’ button.
Once you’re done, you’ve to wait for a couple of seconds before restarting the Outlook app to see if this works in your case or not.
Reset Microsoft Outlook for Android
Now, even after restarting the Outlook app and rebooting the phone, if the Outlook Android app is still not showing your emails, files, and calendars then, maybe resetting it for Android will help you fix this. Well because, it’s considered a tried and tested solution to solve many common Outlook problems that occur on Android.
Taking that into consideration, let’s see how to reset Microsoft Outlook for both “Android Nougat or Marshmallow” and “Android 10” —
- If you use Android Nougat or Marshmallow, then follow these steps to reset the Outlook app:
- Step 1: Head over the ‘Settings.’
- Step 2: Inside settings, open the ‘Device’ section.
- Step 3: Then, tap on ‘Apps’ from the bottom of the device section.
- Step 4: In doing so, a list of apps available on your android will appear in front of you. From it, tap on the ‘Outlook’ app.
- Step 5: Once you’ve done that, tap on its ‘Storage’ option.
- Step 6: Following that, tap the ‘Clear Data’ or ‘Clear Cache’ button to simply reset your Outlook app.
- If you use Android 10 then, reset the Outlook app with these steps:
- Step 1: Open your Android’s ‘Settings’ app.
- Step 2: Then, tap on ‘Storage’ inside settings.
- Step 3: Next, tap on ‘Other apps’ option.
- Step 4: From the list of apps that appeared, tap on ‘Outlook.’
- Step 5: After that, you’ve to just tap the ‘Clear Data or Clear Cache’ button to reset your Outlook android app.
Once you complete the process of resetting your respective Android, the Outlook android app will reset to its default settings. Following that, all you require doing is just sign in to your email account to ensure that emails and notifications should again sync properly.
Turn Off Power Saver
On your Android, if you’ve turned on power saver then, let us tell you it can also restrict an app’s ability to function properly and in its full potential. This goes for ‘Outlook app’ also, power saver often creates hindrance in Outlook’s ability to sync and update its data efficiently.
Hence, for this particular case, you can turn off Power Saver functionality while using Outlook with the help of below-steps to see if that helps you fix the encountered issue!
- Step 1: Open the ‘Settings app’ on your respective Android phone.
- Step 2: Then, navigate to the ‘Battery’ section.
- Step 3: Inside it, go to the ‘Battery Saver’ option and just tap on ‘Turn off now’ button.
If not this way, you can alternatively consider turning off the ‘Battery Saver’ on your Android smartphone via Quick Settings. For that, “bring down the notification panel and simply tap on the Battery icon.”
In either way, once you finish disabling power and battery saver on your phone, you’ll probably not encounter the issue with your Outlook android app thereafter.
Disable Battery Optimization
In addition to the above discussed solution, we would advise you to disable the battery optimization, at least for the Outlook app because in preserving some battery juice, the process ends up blocking its access to the internet while it is running in the background.
With that being said, let’s straightaway see how you can disable battery optimization on your Android—
- Step 1: Open your Android device’s ‘Settings’ app.
- Step 2: Inside settings, navigate from ‘Apps and Notifications’ to ‘App Info.’
- Step 3: Then, you’ve to simply scroll down to the ‘Outlook app.’
- Step 4: Following that, tap on ‘Advanced’ option.
- Step 5: Under it, head over to the ‘Battery’ section.
- Step 6: There, all what you’ve to do is select the ‘Don’t Optimize’ option.
Now, after you’ve applied these battery tweaks, you’re good to go to check if doing so resolves the ‘Outlook app not working on Android’ issue in your case or not.
Reset the Outlook Account
If your emails are still not syncing and you continue receiving the ‘Outlook not working on Android’ issue, then, it is worth noting that the Outlook app offers a built-in “reset the account” option that most probably restarts the syncing process and solves this issue for the good.
Albeit, you can find the built-in reset account option in the individual account settings within the Outlook app, let’s explain you in more detail how you can reset your Outlook account to troubleshoot sync issues on the Outlook android app —
[Note: You won’t lose any of your emails in this resetting account process.]
- Step 1: Launch the Outlook Android app on your respective Android device.
- Step 2: Then, tap on your ‘Outlook profile icon’ located in the top left corner to expand the sidebar menu.
- Step 3: From the left pane menu, tap on the gear-like settings icon to open ‘Settings.’
- Step 4: Inside the same, navigate to ‘Mail accounts’ section and under it, tap on your Microsoft Outlook email account that won’t sync.
- Step 5: Following that, select the ‘Reset Account’ option.
- Step 6: In the end, tap on ‘Continue’ to begin the resetting account process.
Once it finishes, you can launch the app and check if the Outlook app not syncing on Android devices’ issue has been resolved or not.
Along the same line, you can also consider signing out and signing out of your account and sign back in to see if that works for you.
Check for App Permissions
Even now, if the Outlook app is not working properly as it should, then it may be because of missing app permissions. Hence, another way out to fix the discussed issue is to check whether the app has been granted all the necessarily required permissions on your respective Android device via following these steps—
- Step 1: Open the ‘Settings app’ on your android.
- Step 2: Inside the settings app, navigate to the ‘Apps and notifications’ section.
- Step 3: Under it, scroll down to find the ‘Outlook app’ on the list of apps.
- Step 4: Once you find it, tap on the same to go to its ‘Permissions’ section.
- Step 5: There in, you’ve to tap and allow every permission available.
After you finish doing so, restart your Outlook Android app to ensure whether it is working fine now or not.
In a rare case scenario, if none of the previous solutions help you fix the encountered ‘Outlook app not working on Android’ issue then, give it another try by reinstalling Outlook.
So, considering that, you need to follow these below-given steps to reinstall Outlook on Android—
- Step 1: Open the Google Play Store.
- Step 2: There, search for Outlook and once you’re able to find it, expand the “Microsoft Outlook: Organize Your Email & Calendar” app.
- Step 3: On the app page, tap on the ‘Uninstall’ option and thereafter you need to restart your device.
- Step 4: Following that, open any browser of your choice and simply navigate to ‘Outlook.live.com’ address to ‘Sign in’ with your affected Outlook/Hotmail account.
- Step 5: Once you’re signed in, locate your device under the Mobile device section in the left pane and simply highlight it.
- Step 6: In continuation, tap on the [-] sign to delete.
- Step 7: After doing so, simply install ‘Outlook’ again to re-add your account and see whether now the issue gets resolved!
Download & Install an Older APK Outlook Variant
Last but not least, if the previous solution also fails to give out any fruitful result then, you can simply roll back the Outlook Android app after installing an APK from ‘APK Mirror’ as you never know the issue might be with the current version.
If so, your Outlook will start syncing emails successfully after installing an older variant. But, if you’ve no idea how to download and install an older APK Outlook version then, worry not and simply follow the given steps for the same—
- Step 1: To initiate this process, you’ve to ‘Uninstall’ Microsoft Outlook. To do so, you can refer to the above-mentioned ‘Reinstall Outlook’ solution.
- Step 2: Once you’re done, head over to APK Mirror, or any other available APK online.
- Step 3: On reaching there, install an older APK model, but remember not to install older than 2 months.
- Step 4: After doing so, what you require doing is “allow permission to install apps from unwanted sources” on your android.
- Step 5: Once done, install the APK and give it a try to not encounter the error anymore.
That’s all! Here in this guide, we’ve shared a total of 10 solutions on how you could fix the ‘Outlook app not working on Android devices’ issue. So, hopefully trying your hands on those helps you get rid of the encountered issue entirely.