Outlook is one of the popular applications with which you can send and receive emails, manage and store contacts, calendar appointments, emails, notes, tasks, journals, and many others. However, at times you might experience issues with your Outlook application that will affect your work.
So, considering that, today this write-up particularly describes how to troubleshoot Microsoft Outlook/Hotmail when it’s not working or responding on an Android smartphone.
No-brainer, any app on your Android requires an active internet connection to work properly and smoothly. So, in order to troubleshoot the encountered Outlook problem on your Android, the first thing you should be doing is check your device whether it is connected to a strong and stable ‘Wi-Fi or Mobile carrier Data’ connection or not.
After inspection, if you make out that your other apps also suffer from ‘no network’ problem then, consider these couple of general-tips to connect to a network and get rid of any sort of connectivity issues—
After trying these tips, see if doing so helps you fix the ‘Outlook app not working on Android device’ issue.
Nevertheless, if the problem seems to be isolated to just the Outlook app then, skip this workaround and consider the next-listed solution to try your hands on!
Next, you should check your Outlook app’s version, whether you’re on its latest build or not. It is worth mentioning that Microsoft at regular intervals releases updates for Outlook app to enhance the app’s security, to fix the underlying bugs and above all to improve the overall stability of this app.
So, considering the same mind, it is recommended that if your Outlook app is not updated to its latest version then, make it up-to-date right away with these steps—
If still the issue prevails, you can simply force stop your Outlook android app and then, try restarting it. Well because force stopping an app closes its respective processes to start off with a fresh instance.
So, you never know the underlying issue due to which Outlook is not working on your android could be rectified after a fresh start, basically in a new working environment.
That being said, you can force stop and restart your Outlook android app via following these given steps—
Once you’re done, you’ve to wait for a couple of seconds before restarting the Outlook app to see if this works in your case or not.
Now, even after restarting the Outlook app and rebooting the phone, if the Outlook Android app is still not showing your emails, files, and calendars then, maybe resetting it for Android will help you fix this. Well because, it’s considered a tried and tested solution to solve many common Outlook problems that occur on Android.
Taking that into consideration, let’s see how to reset Microsoft Outlook for both “Android Nougat or Marshmallow” and “Android 10” —
Once you complete the process of resetting your respective Android, the Outlook android app will reset to its default settings. Following that, all you require doing is just sign in to your email account to ensure that emails and notifications should again sync properly.
On your Android, if you’ve turned on power saver then, let us tell you it can also restrict an app’s ability to function properly and in its full potential. This goes for ‘Outlook app’ also, power saver often creates hindrance in Outlook’s ability to sync and update its data efficiently.
Hence, for this particular case, you can turn off Power Saver functionality while using Outlook with the help of below-steps to see if that helps you fix the encountered issue!
If not this way, you can alternatively consider turning off the ‘Battery Saver’ on your Android smartphone via Quick Settings. For that, “bring down the notification panel and simply tap on the Battery icon.”
In either way, once you finish disabling power and battery saver on your phone, you’ll probably not encounter the issue with your Outlook android app thereafter.
In addition to the above discussed solution, we would advise you to disable the battery optimization, at least for the Outlook app because in preserving some battery juice, the process ends up blocking its access to the internet while it is running in the background.
With that being said, let’s straightaway see how you can disable battery optimization on your Android—
Now, after you’ve applied these battery tweaks, you’re good to go to check if doing so resolves the ‘Outlook app not working on Android’ issue in your case or not.
If your emails are still not syncing and you continue receiving the ‘Outlook not working on Android’ issue, then, it is worth noting that the Outlook app offers a built-in “reset the account” option that most probably restarts the syncing process and solves this issue for the good.
Albeit, you can find the built-in reset account option in the individual account settings within the Outlook app, let’s explain you in more detail how you can reset your Outlook account to troubleshoot sync issues on the Outlook android app —
You won’t lose any of your emails in this resetting account process.
Once it finishes, you can launch the app and check if the Outlook app not syncing on Android devices’ issue has been resolved or not.
Along the same line, you can also consider signing out and signing out of your account and sign back in to see if that works for you.
Even now, if the Outlook app is not working properly as it should, then it may be because of missing app permissions. Hence, another way out to fix the discussed issue is to check whether the app has been granted all the necessarily required permissions on your respective Android device via following these steps—
After you finish doing so, restart your Outlook Android app to ensure whether it is working fine now or not.
In a rare case scenario, if none of the previous solutions help you fix the encountered ‘Outlook app not working on Android’ issue then, give it another try by reinstalling Outlook.
So, considering that, you need to follow these below-given steps to reinstall Outlook on Android—
Last but not least, if the previous solution also fails to give out any fruitful result then, you can simply roll back the Outlook Android app after installing an APK from ‘APK Mirror’ as you never know the issue might be with the current version.
If so, your Outlook will start syncing emails successfully after installing an older variant. But, if you’ve no idea how to download and install an older APK Outlook version then, worry not and simply follow the given steps for the same—
That’s all! Here in this guide, we’ve shared a total of 10 solutions on how you could fix the ‘Outlook app not working on Android devices’ issue. So, hopefully trying your hands on those helps you get rid of the encountered issue entirely.