How to Reset Microsoft Account Password to Deal with Inaccessibility?

| Updated on March 21, 2024

Microsoft accounts are trending among professionals thus become important for most working individuals. In case, you are using any Microsoft domain such as Outlook, or Hotmail for your email account, you need to know how you can reset your password whenever a need arises or you aren’t able to access your account. Here we are offering an in-depth guide on how to reset your Microsoft password. Have a read: 

Few of the reasons due to which you may need to reset Microsoft password:

  1. You have forgotten the account password
  2. The two-step verification on and not receiving the key
  3. You have switched to a new device

Some basic things to check:

  1. If the caps lock is on 
  2. You have entered the wrong email address
  3. You have cleared the history, cache, and cookies from the browser?

However, if your case is complex and none of the above-mentioned tricks are applicable in your case, try to reset your password. This piece of writing includes everything you need to know:

Reset your Forgotten Microsoft Outlook password:

In order to reset your Microsoft password, try the below-given method:

  1. Open your browser and go to
  2. Now select the reason to “reset your Microsoft password” and click Next
  3. Type your email address, phone number, Skype ID and make sure you use the same information that you used while creating the account. Usually, the Microsoft ID’s end up with the “ or” domains.
  4. Now, type the characters, you find on the screen and then click Next
  5. You can either choose the alternate email address/ phone number or registered recovery information to receive the verification code for resetting the password.

Settings of your Microsoft account plays an important role in the working of your account, so in many cases, changing the settings affect the sign-in process. In such cases, resetting a password won’t help alone. Some of such scenarios are:

 Not getting the security code? Do this:

There could be numerous reasons due to which you are not getting the security code. The possible causes are:

  1. you have blocked calls or texts from unknown numbers
  2. You have recently updated the security settings of your phone. 
  3. Your emails are landing into the “Junk” folder.

So, what to do next?

First, check the settings of your phone and allow unknown numbers to call or text you. And, then go to the Microsoft recovery page and select “I don’t have a code”. You will get another code soon.

Next, keep an eye on your email settings and make sure to check the Spam or Junk Folder on your email account. Search for “” as the valid verification codes are sent from this address only. Also, add this account to the trusted sender to not miss any email from Microsoft in the future. 

Another important thing is to check that the recovery or alternate information you have entered to receive the code, is correct and not spelled or typed incorrectly. 

If required, reset the recovery information: 

Microsoft only shows the last two digits of your phone number or the first two characters of your email address, to maintain user privacy. So if you want to check the security info is correct or not, follow these steps:

  1. Login in to your Security basics page with your Microsoft account.
  2. Click on “Update Info”
  3. Replace the recovery information by choosing “I don’t have any of these” or simply any of the methods from the registered ones.

To change the recovery information, you need to first verify your ownership of the account. For this, you need to answer the series of a questionnaire that asks you for, like the subject lines of the emails you have recently sent from your account, the birthdate that you provided at the time of registration, credit or debit card information, and any other personal details. It is not necessary to be accurate in each answer, being close enough would work. But you are expected to answer few questions correctly to change the recovery information. After all, it’s all about security.

The next important thing is whether you are using another Microsoft account to recover your Microsoft account. If it is so, you may confuse with both the accounts. Check which account you are logged in. Make sure you are logged-in to the working account and not to the one which you want to recover.

Few Other Cases Where Resetting Password Can Help:

Losing access to your Microsoft account and not being able to recover it back is a spine-chilling scenario as it may end up as data-loss. Microsoft provides you with the 30-days waiting period to retain your access if you have forgotten your password. So, if you are having hard luck in answering the questions, you need to fasten up your speed and collect all the information that is required to reset the recovery information to get the verification code. Even if you have changed the info, recover the account ASAP!. So, if you have changed your security information but getting “We’re not ready for you yet” message, you may be living in the 30-days waiting period. 

Cannot log in due to temporarily blocked profiles? 

Sometimes, the brand blocks you to save you from unauthorized access. So to recover your locked Microsoft account, you need to verify your identity. For this, you can even use a new phone number. It is not necessary for it to be associated with your account

Reasons for blocked Outlook /Hotmail profile:

  1. On detecting you as spam:
  2. If Microsoft detects you as spam, suspicious or fraudulent, your access may be controlled by blocking your profile. This usually occurs when you violate the terms and conditions of Microsoft

  3. While traveling or using a new device:

Whenever an unusual activity takes place, Microsoft pull its defender mechanism and starts checking what’s going around. Thus, you may need to confirm that it’s you while signing from a new location or from a new device. 

Follow the given steps to unlock your account by resetting password:

  1. Open and sign in to your locked account.
  2. Now type a phone number to receive a security code via text message. You can use any phone that can receive text messages. 
  3. Once the text arrives, type the security code into the sign-in page.
  4. Now create a new password, to unlock your account. 

Are you using your PC with a local account and not a Microsoft Account? 

There are two-types of sign-in options available while using Windows namely using Microsoft accounts or using local accounts. Where Microsoft accounts are accessible to each and very across all Microsoft devices, apps, and services, the local accounts can only be used on a particular device where they were created. In such cases, the password for your Microsoft account can be recovered using the Microsoft web page, but to reset the local account password, you need to follow the steps given below:

How do I reset Windows 10 Account Password

  1. If you have forgotten the local account password, you need to reset your device and this will delete all the data, programs and settings. So make sure you backup everything first. 
  2. Next, start your device and click on the Power icon from the right-hand corner of the screen.
  3. Press and hold the Shift key and then Restart your device.
  4. Now, on the Boot Options menu, choose to “Troubleshoot>Reset this PC> Remove everything”.
  5. Your device will restart after this. 

Important Note: If you have set a PIN instead of a password to sign in to your Windows 10 PC, you need to reset your PIN and not the password for your account. 

How to Change Microsoft Account Password?  

If you are encountering issues while signing into your Microsoft account, there might be a number of causes that triggered the problem such as, you forget your password, activate the two-step verification, or trying to login to a different device. 

Here below are the little advice you must follow to get access to your account. 

  • In case your password isn’t working, even if you type the right one, give a look at the Caps lock. If it’s turned on, turned it off and type the password again. 
  • Sometimes browser cache becomes the root of the sign-in problem, so clear it as soon as possible. However, you should try another browser for signing in to your account.

If above-given advice doesn’t prove to be helpful in getting access to your account, resetting your password can be done the trick for you. Also, check for the other below situations which might trigger you to reset the password.  

If You have turned on two-step verification

Two-step verification is very beneficial for users, it enhances the safety of the account. But, sometimes it creates issues for users as many applications or devices haven’t been updated or compatible with these features. Hence, you need to use the applications that are compatible with this feature.   

On turning-on the two-step verification, you may not be able to sign-in to third-party platforms using the same password because Two-step verification also changes the way you login to apps and programs. So, if you are confused with this, it is quite a simple thing to understand that instead of using the Microsoft account password, you now need to use the app-password.

Here You Can Change Microsoft Password: 

But if you are already logged-in on any platform, you can simply change the password with the steps given here below;

  • In order to change your Microsoft password
  • First, go to the place where you are signed-in or able to access your Microsoft account.
  • Now to the “Security” option,
  • After this, click on Password security
  • Enter your current password and then enter the new password twice to set it as login credentials for your account.
  • Now, click Save to imply the changes.

All the information we have provided is tried and tested, but in case you want specialized assistance, it is always advisable to try on Microsoft support that is only accessible through the official webpage. Do not fall into the trap of any sort of scam.

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Kanika Singh

Webmail and Internet Expert

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