Easy Ways for “Facebook Messenger App Not Showing Messages” Issue

| Updated on March 4, 2024

With lots of cool features, Facebook Messenger remains on the list of most used social media. Even though there are many new social media platforms for communication out there now and more continue to emerge, Facebook Messenger tends to stay at the top, maybe because of the incredible features like the vanish mode. But along with the good points, comes the bad ones too, as nothing is always perfect. 

The users have been complaining about messenger not showing messages. And so, we are here to solve the issue for you and let you in on some pretty easy solutions. By following the steps in the methods, you will be able to figure out the problem and hopefully solve them. In this article, we are going to discuss why Messenger is not showing messages and solve this issue. So without talking further, let’s dig right in!

Reasons for Facebook Messenger Not Showing Messages?

There can be many possible reasons that could be causing the issue of “Messenger is not showing messages”. We have got you some of them listed below, so you can figure out why that might be the case:

  • Facebook Messenger is down.
  • There is a bug in the Facebook Messenger application.
  • There isn’t enough internet data to allow Messenger to display your messages.
  • You aren’t using the new or latest version available of the Messenger app.
  • There is old cached data on your mobile device.
  • The permission from Messenger is limited.
  • The Facebook marketplace is not available in your region if you can’t see the marketplace messages. 
  • It is your Wi-Fi or Internet connection.
  • You cannot see messages from a strange non-Facebook friend, it is due to the New Messenger delivery options on Facebook Messenger.
  • You may have ignored a person’s chat or archived it on Facebook Messenger. 

How to Fix Facebook Messenger Not Showing Messages?

Now that we know why Facebook Messenger is not showing messages, let’s have a look at the methods given below and follow the steps.

Install the Latest Version of Messenger

If even after trying the methods above, the issue still persists, it is possible that the reason behind it can be the older version of the Messenger app. Even if you don’t have to update the Messenger app frequently, you might get errors and other issues. For instance, not loading the messages or showing different messages and conversations, etc. So maybe it is about time that you need to update the app to the latest version available, which is available in the App Store and Play Store. And once you are done with that, all you have to do is restart your device and launch the Messenger app. So hopefully the problem will definitely be solved, and you will get rid of the issue.

Diagnose your Wi-Fi or Mobile Data Connection

  • Go to the notification center of your mobile.
  • Select the mobile device settings.
  • Now click on SIM cards and mobile networks.
  • After that, choose the Advanced Settings option < Mobile Network Diagnostics option.
Tap on Mobile Network Diagnostics
  • And lastly, restart your device, and check if you can see messages on the Messenger app now.

Clear Cached Data from the Messenger App

  • Go to the Android mobile settings app.
Go to Settings.
  • Tap the Apps option.
Open Apps.
  • Now locate and tap on the Messenger app.
Open Messenger
  • Tap on the Clear data option and restart your device.
Tap on Clear Data.
  • Now browse your Messenger app and check if the problem is fixed for messages not showing.

Check Hidden Inbox or Message Requests

Since Facebook Messenger always filters messages from non-Facebook friends and strangers, those messages don’t appear in the main Messenger chat box. But, such messages are always available in the messages requests, and they expect you to accept the request to make it a regular or normal chat in the main Messenger inbox. And that’s why this is one of the possible reasons why you don’t see some messages from friends or non-Facebook users.

  • Go to your Message Requests in the Messenger app.
  • Touch your profile picture and touch the Message requests option; you will see two sections – CAN KNOW AND SPAM OPTIONS.
  • Search for messages or chat in any section.
  • Then accept the request to start viewing messages you want in your main Messenger inbox. 

Facebook Messenger Stats Over the Years

  • There are around 1.3 billion Facebook Messenger users worldwide.
  • Facebook Messenger was expected to grow to 2.4 billion users by the year 2021.
  • Between businesses and users monthly, more than 20 billion messages are exchanged on Facebook Messenger.
  • Facebook Messenger consists of more than 300,000 active bots.
  • With more than 2 million monthly downloads, Facebook Messenger is one of the leading messaging platforms in the US.
  • More than 126 million US mobile users accessed Messenger in 2018.
  • Messenger marketing leads to a 70% better open rate than email marketing.


Can the users sign up to Messenger without having an account on Facebook?

Facebook separated the messaging functionality from the main Facebook app, and now users can download each one individually. Only a name and a phone number are required in the signup. This is good news for those who don’t want to create a Facebook profile but want to chat with friends on Messenger.

Why the Messenger app isn’t showing me messages?

There can be many probable reasons which can be causing the issue of the Messenger app now showing messages like the app being down or the messages are in the messages requests section.

Khushboo Chhibber

Senior Web Writer and Video Creator

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