The Most Common Mistakes in Samsung Washing Machines

| Updated on February 28, 2024

Samsung is a renowned consumer electronics company that has been in existence for over 80 years. Based in Japan, this technology conglomerate manufactures a variety of products. One of the subsections of this product is household appliances, including washing machines. Samsung sells 2-in-1, top-loading, and front-loading washing machines, all of which come with warranties. Please review Samsung warranties and coverage options after your base warranty expires.

Most Samsung washing machines come with a one-year base warranty. These warranties vary depending on the brand and model of the product in question, and all warranties are only valid for products purchased and used worldwide. Samsung Washer 4C (4E) error indicates that the washing machine has detected a problem with the water supply. The most common cause of this error is a blocked or kinked water supply hose.

What Does the Warranty Cover?

If the washing machine is found to be defective during the warranty period specified in the agreement, Samsung will replace, repair, or refund the purchase, depending on the damage. Samsung washing machine line supports the following types of defective parts:

    1. Motor.

    2. Pump.

    3. Belts for washing and drying machines.

    4. Seals and gaskets.

    5. Thermal fuse for the drying heating element.

After repair or replacement, damaged parts become the property of Samsung and must be returned to Samsung. All remaining parts or products under the original warranty remain under warranty for 90 days or accept the remainder of the original warranty, whichever remains.

The limited warranty covers defects in materials and workmanship discovered through normal non-commercial use of the equipment.

What is Not Covered by the Warranty?

Samsung’s Basic Warranty and Limited Warranty, which are effective upon repair, do not cover problems caused by the following:

    1. Main’s voltage, fluctuations and surges, faulty electrical wiring in the house.

    2. Damage incurred during transportation, shipping, and installation.

    3. Use under conditions not prescribed by the manufacturer.

    4. Change of equipment (repair or replacement of parts) or serial number.

    5. Damage to the case.

    6. The presence of damage from “natural disasters”.

    7. Use of equipment, systems, utilities, services, parts, consumables, accessories, installations, external wiring, or connectors not supplied or approved by Samsung.

    8. Incorrect settings and non-observance of operating instructions.

    9. Problems caused by pest infestation.

Samsung Basic Warranty Terms

Samsung warranties start on the date of product purchase and are active for one year. Not all Samsung washing machines contain the same parts. For example, you can purchase a 2-in-1 model with a different motor type than the front-loading PowerFoam model. Warranties for these two types of engines may differ. This must be taken into account when purchasing, installing, and operating.

Types of Samsung Washing Machine Breakdowns That You Need to Know About

After studying the rules of the warranty, you should carefully study the most common problems and breakdowns that occur in Samsung washing machines.

Checking the Correct Water Connection

If the washing machine displays an error code nF, you need to make sure that the water supply is connected correctly. It is imperative to check the hot and cold water supply taps. A washing machine usually requires the water supply taps to be fully open. Make sure the valves are fully open.

Checking the Debris Filter

If your Samsung washing machine is equipped with a debris filter, cleaning the filter may display an nF error code. Find the debris filter access cover and check the black rubber drain hose. It is necessary to remove the white drain plug from the hose and drain the water into an empty container. Then remove the debris filter by turning it clockwise and pulling it out. The last step is to clean the filter with soap and water and put it back in the washing machine.

Checking the Washing Machine Door

Some Samsung washing machines will not fill with water if the door is not closed properly. A door switch (front loaders) or a lid switch (top loaders) inform the control panel or timer to refill the washing machine after the door is properly closed. If the door does not close properly, the door lock may need to be replaced.

If the door closes properly, it could indicate a faulty door switch or cover. The sensor can erroneously inform the control board or timer that the door is not closed. A door or cover switch can be tested with a multimeter for continuity (continuous electrical path) to determine if it needs to be replaced. In other words, you need to make sure that all contacts are working properly.

Checking the Inlet Hoses

Sometimes the water supply hoses are bent or kinked, resulting in an nF error code. The washing machine may have been pushed too close to the wall, which could cause a problem. Straighten the hose if it restricts the water supply to the washing machine.

Cleaning the Water Filter

Most Samsung brand washing machines have filters that connect the water supply hoses to the washing machine. Clogged filters can cause an nF error. To check the filters at the water inlet, you need to turn off the water and disconnect the water supply hoses from the washer. Then you need to find the filters and check if they are clogged. Pliers can be used to remove the filter depending on the model. Then you need to rinse the filters with water using a brush.

Correct Connection of Two Water Inlet Points

The washing machine requires water from two points of entry (usually labeled “hot” and “cold”) for the washing machine to function properly. Even if a washing machine with only cold water is used, the hot entry point still requires a water supply. The washing machine may have enough water to wash the clothes, but since no water is supplied to both entry points, the washing machine displays an nF error code. To solve this problem, a separator should be attached to the washing machine and the inlet hose, which separates the water through both entry points.

Checking the Water Pressure Level

Samsung washing machines require a certain pressure. If the water pressure is lower than specified, the washing machine will not receive enough water, which will result in an nF error code. The water pressure can be checked by turning off the water and disconnecting the inlet hoses. Then place the inlet hoses in an empty container and turn on the water. There must be a strong and constant flow of water.

Checking the Water Inlet Valve

The water inlet valve may have a faulty solenoid. When the washing machine starts a wash cycle, voltage is applied to the water inlet valve, which opens, allowing water to fill the tub. Over time, the solenoid coils inside the intake valve can fail. The solenoids can be checked for open circuits with a multimeter (continuous electrical path). If the coil integrity test is negative, the water inlet valve must be replaced.

Access to the water tap will depend on the model of your washing machine. On front-loading washers, the inlet valve can be accessed by removing the top of the washer. The cover can be removed by unscrewing the screws on the back of the washer. When using top-loading washing machines, it will be necessary to remove the control panel and remove the washing machine cabinet. Be sure to turn off the power and turn off the water before repairing the washing machine.

A Few Words as a Conclusion

Based on the above information, you can determine if there are any errors in your Samsung washing machine and clearly understand what needs to be done in such situations. It is recommended to contact company representatives and describe the situation that has arisen to receive instructions on further actions.

Janvi Panthri

Senior Writer, Editor

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