Windows Live Mail Not Working? Try These Methods

| Updated on February 13, 2024

Whenever we talk about something professional or even something remotely professional, we straight up opt for email. This has made emailing the most paramount means of communication. And not just that, Windows live supports multiple programs. It is easily compatible with Windows 7 and the later versions. However, there are some problems with Windows live mail that users often face, like Windows live mail stopped receiving emails or Windows live mail stopped working. 


Microsoft has discontinued the Windows live mail application after the Windows 7 version. And in 2018, Microsoft stopped providing support for Windows 7 OS. 

Most of the time the Windows live mail issue is generated with the most minor issue. While the truth is, users might not be able to comprehend what the actual case is. All the services offered by Windows live mail have now been transferred to Outlook, but conceivably there are still some users who are reluctant to move out of their “safe zone”. So if you are one of those and have been facing issues with Windows live mail, you are at the right place. We have made this guide to help you resolve all the issues related to Windows live mail. 


Why is Windows Live Mail Not Working?

Several aspects impede the normal functioning of Windows live mail. But the good part is, once you are aware of what’s causing the malware in your system, it gets easier to eradicate it and get to work again. Here are some reasons that may have left you wondering “why is my live email not working?”:

  • The update issue is quite a common issue that leads to Windows mail not working. Plus, we all know that after a certain period, the outdated version of any application or software starts bugging and interrupting our work. 
  • There might be an error in your Windows update
  • There are chances that the Live Mail is unable to connect with the server, which is why there are some issues that you have been facing. 
  • Synchronization of the graphic card with Windows is also one of the most common issues due to users’ problems with Windows live mail. 

Well, there can be other reasons as well. But these were the ones that are quite common and faced mainly by the users. Now that you have understood what are the main causes for Windows Live Mail not working, let’s head towards its solutions and learn how you can fix this issue manually. 

How Can I Fix Windows Live Mail 0x800c013e?

Here’s a list of possible solutions that you can imply to resolve Windows live mail not working:


Solution 1: Run the Windows Live Mail as Admin and in a Compatible Mode

Navigate to-

C: Programs FilesWindows Live Mail


C: Program Files (x86) Windows LiveMail

  • There, you need to right-click on the wlmail.exe file and open properties.
  • Next, select the compatibility tab. 
  • Look at “Run this program in compatibility mode for”, and then from the drop-down menu, click on Windows 7
  • Then, check the “Run this program as an administrator box”.
  • Confirm all the changes that you just made and restart the Windows live mail chat. 

So this is how you can restart your Windows Live Mail by running the admin and compatible mode. However, some people start with a simple workaround rather than hopping on to something technical like this. But there have been instances where simple and tweak compatible settings have resolved most of the issues with Windows live mail. 

Let’s now hop on to the other solution. 

Solution 2: Reconfigure the Windows Live Mail Account

Do you remember that whenever there’s even a minor issue with our cell phones or PCs, how do we simply restart them? Just like that, on Windows, there are options with the live mail to reconfigure it. Well, every system and every software has its way of getting restarted. 

You might be thinking now that things were way too easy with the previous versions of Windows. Well, it is what it is now with Windows 10. Most of the problems emerged due to issues between the Windows live mail and the newly introduced Outlook mail apps. 

Solution 3: Create and New Windows Live Mail Account and Delete the Current One

Just like reconfiguring Windows was a solution, creating another Windows Live Mail account is also another solution to it. Let’s see how is it done:

  • Launch your Windows Live Mail.
  • Go to Accounts and then scroll down and click on “Sign out of Windows Live Mail”.
  • Now sign in with another email address and look for any changes. 

With each update and the upper versions, there are some changes that each software makes. Similarly, due to the changes made by Windows, there are chances that you have been facing issues with your Windows Live Mail. 

Hence, just to acknowledge the issue, you can simply start by signing in with some other account and check if the account is the problem or if there’s something else. 

Solution 4: Repair Installation

Repairing the installation is also a solution you can opt for. Here’s how to do it:

  • Go to the Windows Search bar and type “Control” to open the control panel. 
  • There, from the category option, click on Uninstall a program
  • Then, double-click on Windows Essential 2012
  • Select Repair All Windows Essential Programs and then simply wait for the procedure to finish up. 
  • Once done, restart your PC and have a look at the changes. 

Users who often face this issue of Windows Live Mail not responding, say that this method is the most effective one and always prefer to opt for repairing the Windows installation program rather than wasting time on any other method. 

Solution 5: Reinstall Windows 

Just like restarting is a very simple and the most basic solution to every minor or major issue, reinstallation of the software is also something that stays on the top during even the slightest discomfort. Here’s how to reinstall Windows essential 2012:

  • Go to the Windows search bar and type Control to launch the Windows Control Panel. 
  • Visit the Category view and select Uninstall a program
  • There, double-click on Windows Essential 2012
  • Select Remove one or two Windows Essential Programs.
    Click on remove one or more Windows essential programs
  • Check the box that is next to Windows Live Mail and then click on Uninstall
  • And then, you simply need to restart your PC.
  • Then install the Windows Essential 2012
  • Then on the setup, you need to right-click on it to run it as an Admin
  • After that, you can either install ALL Windows Essential applications or you can select ONLY Windows Live Mail
  • And then, simply look for the changes and improvements (if any). 

Solution 6: Disable Your Antivirus Software

There are chances that your antivirus system is hampering the working of other software and applications on your system. Similarly, your antivirus system may have been causing trouble with your Windows Live Mail system. 

You can simply add your Windows Live Mail program to the list of exceptions in your antivirus program. This will avoid your antivirus to attack your Windows Live Mail. 

However, if your Windows Live Mail isn’t blocked by the antivirus system, you can eradicate this problem by disabling the antivirus system from your device. This often happens when certain antivirus software isn’t compatible with Windows Live Mail, this is why disabling the software online works here. 

If you see that by disabling the antivirus software, your Windows Live Mail started working, then you may opt for replacing the antivirus system with one which is rather compatible with your WLM.

Solution 7: Check Windows Firewall and Other Firewalls

Here’s how you can check Windows and third-party firewalls:

  • Go to the Windows search bar and type Firewall to open Windows Firewall. 
  • There, click on allow an app or feature through the Windows firewall link.
    click on Allow an app through firewall
  • Select the change settings button there. To change the firewall settings of your Windows, you need administrative permission for it.
  • Go to the allowed apps and features dialogue box and scroll down and enable the following protocols for the public as well as private networks-
    • Windows Live Communication Platform
    • Windows Live Communication Platform (SSDP)
    • Windows Live Communication Platform (UPnP)
  • Confirm all the changes and then restart your PC to make them work. 

Windows Live Mail requires a dedicated server to access your inbox and sync with it, making sure it is connected to a stable one. 

So this was pretty much all about Windows Live Mail not working or not responding to the issue. If you are one of those who are perplexed by such an issue, follow the above-given steps, and I’m quite sure that one of these would work out for you and you’ll get your solution. 

Khushboo Chhibber

Senior Web Writer and Video Creator

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