‘Please verify your identity’– you must have read this phrase several times before, especially when working with email services. You need to verify your identity at different points when you use email service and that’s done to ensure that only the authorized owner of the account i.e., you are making the changes and no one else.
To make it more secure, email giants like Yahoo have introduced an extra layer of security that is known by the name of two-step verification. In case you haven’t read this term before, ‘Two-step verification, is an additional layer of security that protects your account from unauthorized access. If you set up two-step verification for your Yahoo account, you or the person who is trying to log in will have to enter a verification code in addition to the password, mainly when using a new or unrecognized device’.
Similarly, Yahoo often sends verification links as well to your recovery email address; that is another way to ensure authorization.
Now, the good news is it offers security from hackers; the bad news is sometimes Yahoo may not send you the code, making you stay stuck on the login page or the password reset page even after being the legitimate owner of the account.
So, if you are wondering why Yahoo is not sending you the verification code and how to get out of this situation, this article has all the related information compiled in one place.
Before you begin with troubleshooting, have a look at the list of all the possible scenarios that you may experience due to Yahoo’s verification codes, so that you can deal with it accordingly:
The next important thing to do is to know what leads to issues with Yahoo verification codes and links; so that you can avoid making the same mistakes in the future:
Here are the step-by-step instructions for you to start troubleshooting the problems you are facing due to verification codes sent by Yahoo:
The first and foremost thing you need to do is to verify that Yahoo is working at its best or not by checking its server status. Yahoo servers can be down at times, due to which you may not receive any code from them. To check if Yahoo is down, go to this link- https://downdetector.com/status/yahoo/ and this website will tell you if every Yahoo user is facing issues, or it is just you.
If Yahoo is down or facing an outage, you can only wait till their services get restored, and then you can request the verification code again.
If it is not Yahoo, it can be your network that is not letting you receive the verification code only if you were expecting it on your recovery email address. So, ensure that your Wi-Fi or cellular data is working and is giving the required speed.
Also, ensure the email service you are using to get the code is not down, and you are able to receive emails on that. After ensuring all this, if you still didn’t receive the code, move on to the next step.
Many times, even the genuine email ends up landing in the spam folder of your account and this can happen with Yahoo too. So, whenever you think an email is missing, don’t forget to check out the spam folder of your email account, and this goes for Yahoo as well. If you are not able to find the email with the verification code or link, make sure to check out the spam box as well.
Whenever you request Yahoo for a verification code, you always get the ‘Resend’ button at the bottom of the screen. This is done as a preventive measure to avoid any sort of technical or network issues while receiving a code from Yahoo.
Hence, if a few minutes have already passed while waiting for the verification code, try pressing the ‘Resend’ button and see if this time you receive the code or not. The ‘Resend’ button gets activated after a few seconds of requesting the code, and you can even use it more than once. But keep in mind that even this option has a usage limit and may disappear after 3-4 attempts; in that case, you may be required to wait for 24 hours to get your next attempt.
Just like all other email services, Yahoo even has its set of supported browsers and if you are using one other than from the set, Yahoo may not cooperate with you in the usual way. So, it is always recommended to use one of the browsers supported by Yahoo that include Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
If you have requested the Yahoo verification code through your recovery email address, make sure its inbox has sufficient storage space to receive incoming mails. You can try creating some space by deleting some unimportant emails and then try to get the code again.
If you have requested the code via text message, make sure your mobile device has enough internal storage to get a new text message. You can delete some of the old SMS that you no longer need to create some space for the new text messages.
You need to add recovery information such as an alternate email address or phone number in order to receive verification codes. Moreover, if you haven’t updated the recovery information of your Yahoo account for a while and the information has gone outdated, you are definitely going to face issues while receiving codes.
To fix this, you will need to update your recovery information, but for that, you need to be logged into your Yahoo account. Check if you are already logged in to your account on a browser or the Yahoo Mail app, and then follow these steps to update the recovery information.
Scroll down to the bottom and there you will see all your recovery information; use the ‘Edit’ option to remove the existing information or simply tap ‘Add email address’ or ‘Add phone number’ to add a new one.