How to Fix “This Story Is Unavailable Instagram” Error? Try These 9 Fixes

| Updated on March 26, 2024 |
Fact checked by Manpreet Kaur Sandhu

Instagram stories give you quick updates about the people you follow. Since the app launched, the story feature has undergone several unique changes and transformations. From being a part of a trendy challenge to resharing other users’ stories, you can try many things with Instagram stories.

But, have you ever come across an error – “This story is unavailable Instagram?”

The Instagram story feature is pretty much similar to the WhatsApp status feature. You can easily see who viewed your Instagram stories, as you can do that on WhatsApp as well. But, why do you see such an error on IG only?

Considering that, this article will help you understand the meaning of the error – “this story is unavailable,” and will mention some effective ways to fix it. 

So, without any further ado, let’s figure out the meaning behind the error.

What Does “This Story is Unavailable on Instagram” Mean?

When you open an Instagram story and find out it is unavailable, it could mean several things. With that said, let’s take a look at possible reasons that could be behind this error:

  • Story Deleted by the User – The most apparent reason why you see an IG story unavailable is that the user has deleted it. Users often delete their IG stories after a while. Hence, you may find the story is viewable but contains the error message “The story is no longer available.”
    This story is no longer available error
  • The User’s Account is Private – You may be trying to watch a story about a private account that was set to public earlier. In that case, you can also see the story as viewable but end up receiving this error.
  • The User has Blocked You – Another unfortunate reason you find a story unavailable on Instagram is that the user has blocked you. If that’s the case, you can try some methods to know if someone has blocked you on Instagram.
  • The Story has Expired – An Instagram story is only available to view for 24 hours. After that, it expires and moves to the archive, which only you can access.
  • The Story is in Close Friends – The user may have set their Instagram story to close friends only. If you’re not on the list, you can’t view it.
  • The Story is Hidden From You – Instagram also allows its users to hide their stories from specific accounts. So, if the story has been hidden from you, it is possible to see the error.
  • Instagram Deleted the Story –  If Instagram finds any story that violates Instagram guidelines, it will be removed immediately.
  • Unstable Internet Connection – An unstable internet connection could be one of the reasons why you’re receiving this error. So, you must look for solutions to fix the internet issue.
  • Instagram Glitches – Instagram is like any other social media app, you can expect it to go through some technical glitches. There can be server issues, software bugs, and other problems that can cause errors, like the story being unavailable on Instagram.

So, the next time you find the same error, one of the reasons mentioned above could be behind it. Now that you know all the possible reasons, it’s time to find out the best solutions to fix it.

9 Effective Ways to Fix the “This Story is Unavailable on Instagram” Error

It is common to encounter errors on Instagram while scrolling the feed or viewing a story. So, instead of wondering “Why does it say story unavailable on Instagram,” you can go through these solutions mentioned below:

Refresh the Feed

Sometimes, Instagram shows you the feed from your previous session, which can also include the stories you didn’t view. So, you must refresh the Instagram feed to avoid any unavailable stories.

To refresh your Instagram feed, you need to tap and pull down the feed as shown in the image below.

Refresh the Instagram feed

Once you do that, Instagram will load the latest feed, and you’ll be able to view the new stories.

Restart the Wi-Fi Router

As an unstable internet connection could be the reason you’re only able to view the error and not the story, you can restart the Wi-Fi router. You can also check the wiring and plugs to ensure that the internet is working fine. However, if the internet is not the problem, you need to find the solution using the app alone.

Force Stop/Quit the Instagram App

You can Force Stop/Force Quit the Instagram app from your Android or iOS device. Here’s how you do that:

On Android:

  • Open Settings >> Apps.
  • Tap App Management from the list of options.
    App management
  • Find and tap Instagram from the list.
    Tap Instagram
  • It will open the App info, from which you need to tap Force stop present in the middle.
    Tap Force stop
  • Tap Force stop again at the bottom to confirm.
    Tap Force stop again

Now you can run the app again and check if you can view the unavailable story or not.

On iOS:

  • Open the App Switcher by swiping up on the home screen. Go to the IG app.
    Go to the IG app on the app switcher
  • Swipe the Insta app to the top to close it.
    Swipe up the Insta app

Relaunch the Insta app and check if you can see the story or not.

Log Out and Log In

When you log out, Instagram clears some cache that might be causing the error. So, if you open Instagram and find the “this story is unavailable” error, logging out and logging in again may fix the problem. 

Follow these steps to log out of your Instagram account:

  • Open Instagram and tap the profile icon at the bottom right.
    Tap the profile icon1
  • Tap the hamburger menu at the top right and open Settings and Privacy.
    Tap the hamburger menu2
  • Open Settings and Privacy.
    Settings and privacyc
  • Scroll down to the bottom, and tap Log out.
    Tap Log out1


If you have multiple accounts signed up, you can also log out from all by choosing the Log out all accounts option.

Once, you’ve logged out, log in to Instagram again, and check if you can view the unavailable story.

Install the Software Update

As mentioned earlier, Instagram keeps on transforming the app to offer something new and interesting to its users. However, some new updates and features come with annoying errors and glitches, like IG story unavailable and more.

If that’s the case, then Instagram takes no time to release a new error-free update. You can easily install an update from the Play Store/App Store. Just type Instagram in the search box, and you’ll see “Update” mentioned right next to the app. Tap Update, and it will download and install the latest version of the app.

Tap Update

If you’ve left Instagram running in the background, it will restart after the update.

Clear the Instagram Cache

Clearing Instagram Cache on iOS and Android is another solution if you’re tired of this story unavailable error or any other issue. If you clear the cache of any application, it removes the data in the local storage and boosts the loading speed of the app.

To clear the Instagram cache on Android:

Open Settings >> Apps >> App management >> Instagram >> Storage usage >> Clear Cache

To clear the Instagram cache on iOS:

Open Settings >> General >> iPhone Storage >> Instagram >> Offload App

After clearing the cache, reopen the app and try to view the story again.

Check From Another Account

It sounds a bit impractical, but you can also switch your account and try viewing the unavailable story. It is possible that the glitches and errors are only limited to your ID, and if you log in to your other backup ID, you may view the story.

Follow these steps to switch your ID:

  • Open your profile.
  • Tap the downward arrow beside your username on the top.
  • You’ll get the option to choose your other account.

If you don’t have a backup account, you can also ask a mutual follower to check if they can see the story or not.

Uninstall and Reinstall the App

Sometimes uninstalling the Instagram app and reinstalling it also works when you’re not able to watch a story.

If you’re using an Android device, you can easily do that from the Google Play Store. Follow these steps:

  • Open the Instagram app on the Google Play Store.
  • As the app is already installed, you can simply tap the Uninstall button from there.
    Tap the Uninstall button
  • Tap Uninstall again to confirm.
    Tap Uninstall

Doing this will simply uninstall the app. And you can simply re-install it again after a while. Just tap the Install button. 

Tap the Install button

That’s it. You can now try to run the app again and check if you can view the unavailable story. 

However, if you’re running the Instagram app on iOS, you need to follow these steps.

  • Tap and hold on to the Instagram app icon.
    Tap and hold the Instagram app icon
  • From the list of options, tap Remove App
    Tap Remove App1
  • Tap Delete App
    Tap Delete App
  • After you do that, you’ll notice that the Instagram App has been removed from your phone’s App Library
  • To reinstall the app, search for Instagram on App Store. Then, tap the Get/download icon.
    download icon

Once you reinstall the app, you can try viewing the unavailable story. 

Report the Problem to Instagram

If the options given above won’t work, and you can’t see the story, you must report the issue to Instagram.

Follow these steps to report the problem to Instagram:

  • Open the Instagram app and shake your phone until you see a small menu on the screen.
  • Tap Report the Problem.
    Tap Report a problem1
  • Next, Instagram will ask if you’d like to include the logs and diagnostics. However, in this case, we’ll include them and tap Include and continue.
    Tap Include and continue
  • Explain the problem briefly in the space given and tap Send.
    Tap Send1


You can also add a screenshot right away of the error, or upload one from the options given at the bottom.

Wait a few days and check if the problem has been fixed or not.


Instagram is a popular app, and as a regular user, you often encounter errors like the one in which the story is unavailable. In that case, one of the methods mentioned above can indeed provide you with the solution.  

Try simple methods like refreshing the feed or restarting the Wi-Fi router in case of an internet issue. On the other hand, you can also get rid of this problem by force-stopping the app or clearing the Instagram cache. Moreover, you can seek help from your mutual friend if possible. Instagram also provides customer support so that you can report the issue to the app.


Can you make your story unavailable on Instagram?

Yes. You can make a story unavailable on Instagram by deleting it or hiding it from a few people.

What happens when my access to a story is restricted?

If an Instagram user restricts their story to you, you won’t be able to view it.

Can an Instagram story be unavailable due to technical problems?

Yes, it is possible that an Instagram story could be unavailable due to technical problems. This would be a temporary problem or a software issue that can be fixed easily.

How do you know if someone has blocked you from their Instagram stories?

If someone has blocked you from their Instagram stories, you can ask your mutual friend if they can view the story or not.

What happens when you delete a story on Instagram?

Once you delete a story on Instagram, it is completely removed from the platform. Even if someone has reshared it, it will be deleted from their account as well.

Does Instagram Limit Stories?

No, there’s no limit to the number of stories you can put on Instagram in a day. You can upload as many as you want.


How can we help you? – Instagram Help Center 

How to Fix Story Unavailable – YouTube

Muskan Saini

Social Media and Tech Expert

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