7 Ways How to Fix VPN Problems

| Updated on March 27, 2024
nord vpn

if you’re having trouble using your Virtual Private Network (VPN). VPNs provide an essential extra layer of security to help protect data online and ensure that nobody can read or intercept your information. Still, sometimes they can cause problems, whether it’s being unable to connect, slow connection speeds, server issues, or other difficulties.

You can take a few easy steps to try and diagnose the problem and hopefully fix it. In this article, we’ll look at five quick troubleshooting tips so you can get back up and running quickly – no matter what type of error message appears on the screen.

Check Your Connection

Troubleshooting a VPN connection is often an arduous process. People who use virtual private networks to connect to their network security ultimately trust the system to reliably secure their data and ensure it gets from point A to point B. Still, unfortunately, the VPNs can sometimes be inconsistent. To fix these problems, you should start by checking your connection, as a faulty connection can result in lots of frustration.

Check your internet provider’s router settings, confirm that you are using the expected internet protocol, and ensure your router or modem is getting top speed into your home network. You should also check any additional domain names or encryption codes that may have been entered incorrectly – if everything looks good so far, you’re off to a great start. To check your connection with CyberWaters VPN, look for their diagnostic tools in the CyberWaters app.

Check Your VPN’s Server Status

Another step to troubleshooting your VPN connection is to check the server status. It will tell you whether the problem lies in your network or with the server itself and can often be quickly resolved. To begin, look for a ‘Server Status’ page on your VPN provider’s website – if it doesn’t appear here, then contact their customer service team directly and inquire about current server issues. If everything is running as expected, then you should be good to proceed.

When checking your VPN server status, you should also take note of any upcoming maintenance windows. It is where the provider will carry out essential updates to the system, and your service may be interrupted during this time. These usually only last a few hours at most, but it’s always worth being aware in advance so you can plan accordingly.

Check Your Firewall Settings

Firewalls are designed to protect your network from potential online threats, but they can also interfere with the smooth running of your VPN. To quickly fix this issue, you should check your firewall settings and ensure that the ports used by your VPN provider are open. If they appear to be blocked, try adding them manually – contact their support team if you’re unsure what ports to use.

To know that your firewall is not to blame, you can try and temporarily disable it. It will help you rule out the firewall as the potential problem, and you can then focus on other areas. Please note that this should only be done as a last resort and for a short period, as your computer will be left vulnerable without a firewall.

Check Your Credentials

Make sure that you are entering the accurate credentials while you are running VPN software on your router. If the credentials you provided are incorrect, then it imposes a problem as you can’t connect to a VPN server then.

If you are using NordVPN, then you can verify your credentials through the user control panel. Go to the dashboard and select the NordVPN option. Scroll down to the bottom of the page and click on “Advanced configuration.” Under this section, you can see your username and password. Besides, you have to verify the legitimacy of the website from which you downloaded the VPN.

Refer to the below-mentioned checklist to verify the authenticity of the website:

  • Check the URL and see whether it is spelled accurately.
  • Always look for the padlock icon in the address bar to ensure that the site is secured. Its presence or absence will let you know if the site is protected or not.
  • Don’t use simple and easy-to-guess passwords for your VPN account. Always use complex yet easy-to-remember passwords that nobody can guess in any way.

Try a Different Protocol and Port.

If the first three steps don’t work, try changing your protocol or port number. Most VPN providers will offer a range of different protocols and ports you can switch between – if one isn’t working for you, then pick another. Depending on your provider, you may also have the option to choose from various encryption levels, so it’s worth experimenting with these too.

If you still need help after trying out a few different options, you should contact your VPN provider for further technical support. They will be able to provide more detailed advice on the best settings for your connection and can also help you troubleshoot any other underlying issues.

Make Sure You’re Running the Latest Version of Your VPN Software

The last thing you should do to try and fix your VPN connection is to ensure you’re running the latest software version. If your provider has released a newer version, it may contain important bug fixes and security patches, so updating your software will help protect you from any potential online threats.

If the latest version isn’t available directly from the provider, you can look for it on third-party websites. Remember to take extra caution if doing this, as some sites may contain malicious software that could compromise your security.

By following these steps, you should be able to quickly and easily fix any VPN connection issues you’re having. If you still have no luck, then contact your provider’s technical support team – they are usually the best people to help guide you through any further troubleshooting.

Change Your VPN Service or Contact Customer Support

It’s probable that you can’t fix the problem on your own. Any of the solutions explained above will help you. In such a case, you are suggested to either change your VPN service or contact the customer support team of VPN and ask them for the right solution to your problem. Most VPN services provide customer support through email, live chat, or phone calls. Therefore, you shouldn’t be reluctant about the idea of approaching them to ask for the help you need.

However, it’s also true that several cheap VPNs are operating today to fetch more customers and offer them the wrong solution as they are not authenticated sources. You shouldn’t rely on these duplicate VPNs to stay away from many complications ahead. Always choose the original and authorized VPNs to take professional aid. 

In Conclusion

There are plenty of ways to fix VPN problems and ensure your connection remains secure and reliable. Always keep track of any maintenance windows, double-check your firewall settings, switch between different protocols and ports if needed, and continuously update the latest version of your VPN software. Remember, if all else fails, contact your provider’s support team, who will help you. With these tips in mind, you should have no trouble keeping your VPN connection running smoothly.

Chitra Joshi

Content Writer & Marketer

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