Complete ZTE Support for Watch K1 Pro: From App Download to Firmware Updates

| Updated on September 4, 2025

KEY TAKEAWAYS

  • The ZTE Kids app is essential for managing and monitoring the watch.
  • Binding the watch requires an active SIM card and a stable network.
  • Firmware updates ensure the Watch K1 Pro remains secure and functional.
  • Parents can control apps, calls, and settings for child safety management.
zte k1 pro

According to Statista, the global market for wearable devices is expected to exceed 490 million units by 2026, emphasizing the emergence of smart wearables in the fabric of everyday modern family living

This particular device is designed specifically for families, with security parental tools, application management tools, and reliable connectivity. Delivering everything you need for convenience and safety to ensure children are connected, and parents are relieved.

This article will provide comprehensive guidance on getting the Watch K1 Pro connected, secured and up to date. With complete ZTE Support, you will learn everything from how to download apps, to firmware updates.

How to Download and Install the ZTE Kids App

To start using the Watch K1 Pro, parents must install the ZTE Kids app on their mobile device. This app is the main platform for watch management and communication. There are three official ways to download it:

  • Method 1: Scan the QR code shown during the watch’s startup wizard.
  • Method 2: Scan the QR code available in the watch’s application list.
  • Method 3: Search and download the app named ZTE Kids from Google Play or the Apple App Store.

Once installed, follow the prompts to register a new account and log in. The app will ask for basic user details and permission settings to create the connection with the child’s watch.

How to Bind and Activate a New Watch

Pairing the watch K1 Pro is an essential step when linking the device to the parent ZTE kids app and for the utilization of all of the watch functions. To start, open the app and locate the “Tinychat” or “My” section, then tap the plus (+) on the top right-hand corner. Select ‘Add Watch.’ 

You will have the ability to add the device using the QR code that appears on the watch screen, the QR code printed on the packaging, or by entering the binding number shown on the box. Note that in the ZTE kids app, you can pair a maximum of nine watches to your account, providing the watch has an active SIM card.

Upgrading Firmware of the ZTE Watch K1 Pro

Firmware updates keep the device functional and secure. To upgrade the watch system:

  1. Go to the Settings menu on the watch
  2. Tap on System Upgrade
  3. If an update is available, follow the on-screen instructions.

The watch must stay connected to a stable network and maintain enough battery power before starting the upgrade process.

Resolving Abnormal Step Tracking

Step tracking is one of the ZTE K1 Pro’s built-in daily activity functions. If the watch is not registering steps accurately, follow these checks:

  1. Walk 40 steps continuously and check if the step count updates
  2. If there is no change, restart the watch, then walk another 40 steps
  3. If the issue persists, turn off the watch, wait 10 seconds, then power it on again and repeat the test
  4. If none of the above restores normal tracking, contact ZTE customer service at mobile@zte.com.cn

ZTE Support for Parental Control and Management

Parental Control and Management

The ZTE kids app offers proper power and control to the parents, offering the following features:

Automatic Call Answering

The ZTE Kids app offers automatic call answering to help minimize missed calls from parents or guardians.

  • Go to the My section 
  • Tap Call Whitelist.
  • Enable the automatic answering switch

Once enabled, the watch will automatically pick up calls from trusted contacts after 15 seconds.

Syncing Watch Time

The watch’s clock automatically syncs with the network. If the displayed time is incorrect, it usually indicates no mobile network connection.

To correct this:

  • Make sure the SIM card is active and the network signal appears on the watch
  • Restart the watch to trigger a new sync

The time should update as soon as the watch reconnects to the server.

Disabling Apps on the Watch

Parents can control which apps are available on the child’s watch.

  • In the ZTE Kids app, go to My”.
  • Select Application Management.
  • Choose which apps to disable

Blocked apps will no longer appear on the child’s interface. This can help limit distractions and manage usage habits.

ZTE Support for Charging and Power Issues

ZTE support for charging and power issues

Here is how you can troubleshoot some common charging and power issues:

Battery Draining Too Quickly

If the Watch K1 Pro starts draining battery much quicker than before, there are many things parents can do to improve performance. Always use the original charger (note that the device may be affected by third-party chargers that could impact battery health). 

Check if the watch is having a weak network signal or is constantly switching from 4G to 3G or 2G modes, as poor connectivity can lead to quick battery drain. If it is still a problem as a consistent issue it may relate to network conditions so contacting your mobile provider is preferable. For anything that has not been resolved, please contact [mobile@zte.com.cn](mailto:mobile@zte.com.cn).

Safe Charging Practices

To maintain device safety and performance:

  • Do not charge the watch during use.
  • Avoid leaving the device plugged in after it’s fully charged.
  • Always charge in a dry, room-temperature location.

Safe Usage Guidelines for Children

For safe and responsible usage of the Watch K1 Pro, parents and guardians should follow these safety rules:

  • Do not disassemble or modify the watch under any condition
  • Do not use or store the device in extreme temperatures. Ensure it never rises above 55°C or falls below -40°C.
  • Do not use the watch during thunderstorms
  • The watch uses lithium batteries. Never crush, burn, or expose them to fire, and always dispose of used batteries under local regulations.
  • Do not expose the device to high-speed water flow. Not suitable for diving, surfing, bathing, or sauna use.
  • Exercise caution near medical electronic devices. If your child uses a pacemaker or similar equipment, consult a doctor before allowing use.
  • Always turn off the watch during flights to prevent interference with aircraft systems.

Summing Up

The ZTE Watch K1 Pro offers reliable features for child safety and parent monitoring. With ZTE support tools such as the ZTE Kids app, families can manage everything from watch setup to app controls and network settings. From installing the app to binding a new device or upgrading firmware, every function is straightforward and simple to follow.

Issues like inaccurate step tracking or poor battery performance can often be solved with basic checks or a quick restart. For more persistent issues, support is available through ZTE’s dedicated email address. With correct setup and consistent maintenance, the Watch K1 Pro serves as a reliable companion for both children and parents.

FAQ

How do parents install the ZTE Kids app to set up the watch?

Parents can use a QR code, or an app store to install the ZTE Kids app, register accounts, approve permissions, and access the kids’ watch with ease.

What could parents do if the step tracking on the watch is inaccurate?

Parents should walk 40 steps, restart the watch, and retest. If there is still an issue, parents can contact ZTE customer service for further support.

How could parents manage which apps are available to the watch?

Parents can access Application Management using the ZTE Kids app and choose specific apps, disable unnecessary apps, and reduce child distractions.





Janvi Verma

Tech and Internet Content Writer


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