How to Solve the HP Laptop Keyboard Not Working Issue?

| Updated on March 26, 2024

HP computers are renowned for their premium materials and durable construction. Their laptop keyboards are generally quite excellent, but they do occasionally have issues. It has been reported that some of these can malfunction and totally fail to register keystrokes. 

Laptop Keyboard

Users have complained to us about the HP laptop keyboard not working. Some of them grumbled that specific keys, like functional ones (F1, F12, etc.), are inoperable, while a few users claimed that the laptop keyboard is completely useless and that they must use an external one.

Do you have any issues with the keypad on your HP laptop? It’s not just you. It’s a frequent issue that many customers eventually run into. Don’t worry; this piece will help you troubleshoot the problem with your keyboard not working on your HP laptop.

Why is My Keyboard Not Working on my HP Laptop?

Many of us are wondering, “why can’t I type on my HP laptop”. It’s critical to comprehend the potential causes of this issue before moving on to the troubleshooting procedures. 

There may be a number of causes for the malfunctioning keyboard on your HP notebook. It might be the result of faulty hardware or software, such as a broken keyboard, corrupted or out-of-date drivers, or a system mistake. Some of the most typical reasons are listed below:

Driver problems: Your keypad may not be working properly because the driver is corrupted or out-of-date. 

Hardware issues: Your keyboard’s actual integrity or connection to the motherboard may be compromised. 

Software conflicts: Your keyboard may stop functioning as a result of conflicts with other programs or processes. 

Virus: The keyboard on your notebook might not be working properly due to malware or a virus infected with it. 

Power problems: If your laptop keyboard isn’t functioning, it’s possible that your battery is low or that your power adapter is broken

Operating system issues: It’s possible that your laptop’s operating system contains a flaw or other problem that interferes with the keyboard’s operation.

Identifying the root cause of the problem is the first step in troubleshooting your HP laptop keyboard not working. Once you know the cause, you can take steps to fix it and get your keyboard back up and running.

How to Fix the HP Laptop Keyboard Not Working Issue?

There are several troubleshooting steps you can take to fix the problem. Let’s explore some possible solutions to fix the HP laptop keyboard not working problem.

1. Restart Your HP Laptop

Restarting your HP laptop is one of the most popular options. It can assist in resolving any transient issue that may have prevented the keypad from functioning. The methods listed below should help you restart your HP laptop: 

  • The Windows Start icon must be clicked. 
  • Select the start button. 
  • Select “Restart” from the menu.

2. Check Your Keyboard Connections

Keyboard wires

The next step is to examine the keyboard connections if restarting your laptop doesn’t solve the problem. It’s conceivable that the keyboard connector has disconnected or broken loose from the motherboard. 

The procedures listed below should be followed to check the keyboard connection: 

  • Turn off your HP laptop. 
  • Your laptop’s battery should be taken out after you disconnect the power cord. 
  • Take off your laptop’s rear panel using the screws provided. 
  • Find the keyboard connector and make sure the motherboard is properly attached to it. 
  • Reassemble your laptop and attach the power cable and battery. 
  • Check to see if the keyboard is functional after turning on your notebook.

3. Update Your HP Laptop Keyboard Driver

If the keyboard is connected properly but isn’t functioning, it’s conceivable that the keyboard driver is damaged or out-of-date. Follow these instructions to update the keyboard driver for your HP laptop: 

  • The Windows Start icon must be clicked. 
  • In the search box, enter “Device Manager” and then click on it in the list of findings. 
  • Open up the “Keyboard” option. 
  • In the keyboard settings, choose “Update Driver” from the menu. 
    choose Update Driver
  • To finish the driver upgrade procedure, adhere to the on-screen directions. 
  • Try restarting your notebook to see if the keyboard functions.

4. Uninstall and Reinstall Your HP Laptop Keyboard Driver

The next stage is to remove and reinstall the keyboard driver if updating it doesn’t work. The procedures listed below should be followed to uninstall and reinstall your HP laptop’s keyboard driver: 

  • The Windows Start icon must be clicked. 
  • In the search box, enter “Device Manager” and then click on it in the list of findings. 
  • Open up the “Keyboard” area. 
  • Select “Uninstall device” by performing a right-click on the keyboard of your HP notebook. 
    Select Uninstall device
  • Select “Uninstall” after checking the “Delete the driver program for this device” checkbox. 
    Select Uninstall
  • Switch off your device. 
  • The keyboard driver will reboot on its own. If not, update the driver manually by following the instructions in the prior section. 
  • Try restarting your notebook to see if the keyboard functions.

5. Check for Windows Updates

If the keyboard on your HP notebook is still not functioning, a system error could be the root of the problem. Search for and apply any outstanding Windows updates. It can assist in resolving any system issues that might have rendered the keypad inoperable. 

The procedures below should be followed to check for Windows updates: 

  • Click on the Windows Start icon.
  •  In the search box, enter “Windows Update” and then choose the entry from the list of findings. 
  • The “Check for updates” option should be clicked. 
    The Check for updates
  • Restart your laptop after applying any outstanding updates and verify the keyboard’s functionality.

6. Pause Collaborative Translation Framework

The Microsoft method known as Ctfmon (Collaborative Translation Framework) offers text support for Windows speech recognition as well as other alternative inputs like a stylus. This procedure may obstruct keyboard impulses and result in keyboard issues. 

To fix the keyboard problem, you can end the ctfmon.exe activity. Ctfmon.exe can be stopped using the Process Manager. 

  • Open the Task Manager by performing right-clicking on the Start button. 
  • Look for ctmon.exe in the Details pane. 
  • Select the End process branch by performing right-clicking on the process. 
  • The procedure will automatically come to an end and restart.

7. Turn Off Cortana 

Users have discovered that turning off Cortana can help them fix their keyboard problems. It appears that the usefulness of the keyboard drivers is hampered by this voice assistant’s interference. 

  • Right-click the Start menu icon to access the Task Manager. 
  • Select the Startup Tab
  • Cortana can be found in the Applications section. 
  • Using the right-click menu, choose Stop
  • Now look for Cortana on the start page. 
  • Choose Apps options by performing right-clicking on them. 
  • Go to the Runs at the log-in part of the app’s configuration window and slide the slider off.

Check the Language Settings 

Check the Language Settings

It’s also possible that the region and language options are incorrect if only a few keys on your keyboard malfunction. You might be using the wrong keyboard layout the entire time because various countries may use different keyboard layouts. If this is the case, you can change the language and region options.

8. Turn off Filter Keys

For individuals with disabilities, Windows has an accessibility feature called “Filter Keys” that doesn’t record repeated keystrokes. It slows down the letter repeat rate, giving the impression that the keyboard isn’t working properly. To obtain a superior keystroke input, you can disable it. 

  • Go to Settings by using the Start option. 
  • Go to Accessibility > Keyboard.
    Tap on keyboard
  • To deactivate the feature, set the slider for the Sticky keys to off. 
    Disable filter keys

9. Run Keyboard Troubleshooter

Windows troubleshooter is a built-in tool that helps users identify a number of problems, including Bluetooth, internet access, and other hardware and system-related issues. You can also identify the problem with your laptop keyboard using this tool. 

  • Launch Settings
  • Go to System > Troubleshoot
  • Choose Other troubleshooters
  • To launch the troubleshooter, select Run under the Keyboard section. 
  • If a keyboard issue is discovered, it will identify it and repair it.

10. Use an External Keyboard

Use an external keypad as a workaround if none of the alternatives mentioned above work. If your laptop allows it, you can connect to any USB keyboard or Bluetooth keyboard. In this manner, you can keep using your laptop while attempting to repair the built-in keyboard. 

However, if the external keyboard functions properly, it means that the keyboard in your HP notebook is broken and needs to be replaced.

11. Replace Your HP Laptop Keyboard

If all of the troubleshooting techniques described above are unsuccessful, it’s possible that your HP laptop keyboard needs to be changed because it has been damaged. You can purchase a new keyboard from a third-party vendor or from HP’s official website. 

An HP laptop’s keyboard replacement is comparatively basic and only requires a few straightforward steps. It is best to take your laptop to a reputable repair service if you are unsure of your technological prowess. 

It’s essential to be persistent and patient when attempting to fix your HP laptop keyboard issue. It may require several tries to locate and address the issue in some cases. If you’re unsure of your technical skills, don’t be afraid to ask an expert for assistance.

Another thing to bear in mind is that it is always preferable to prevent a problem from arising in the first place than to have to deal with one later. A few measures can be taken to guard against harm to your HP notebook keyboard. For instance, to prevent spills, avoid eating or imbibing close to your laptop, and use moderate pressure when typing. 

Additionally, it’s a good idea to routinely clean the keyboard on your HP laptop to avoid dust and other debris from building up there. To carefully clean the keyboard, use a soft brush or a can of compressed air.

In addition, it’s crucial to keep your laptop in a cool and dry place to prevent any damage due to heat or moisture. Avoid exposing your laptop to direct sunlight, and don’t leave it in a car or any other place where the temperature can rise rapidly.

How to Unlock Keyboard on HP Laptop?


If your HP laptop keyboard is locked, you won’t be able to use it until you unlock it. Here are some simple steps you can follow to unlock your keyboard:

1. Check if the Num Lock or Scroll Lock keys are activated

Sometimes, the Num Lock or Scroll Lock keys can be accidentally activated, causing the keyboard to be locked. Press the Num Lock or Scroll Lock key to see if it unlocks the keyboard.

2. Restart your laptop

Restarting your laptop can help clear any temporary glitches that may be causing the keyboard to be locked. Press the power button to turn off your laptop and then turn it back on after a few seconds.

3. Check the keyboard shortcut.

Some HP laptops have a keyboard shortcut that can lock or unlock the keyboard. Look for a key that has a padlock symbol on it or check your laptop’s manual to see if there’s a specific shortcut.

4. Check the Ease of Access settings

Your keyboard may be locked due to an accessibility setting called “Filter Keys.” To disable this feature, go to Settings > Ease of Access > Keyboard > Filter Keys, and turn off the “Ignore brief or repeated keystrokes” option.

5. Check the BIOS settings

If none of the above solutions work, then it’s possible that the keyboard is locked in the BIOS settings. To access the BIOS settings, restart your laptop and press the F10 key repeatedly until the BIOS menu appears. Look for an option that says “Keyboard/Mouse Lock” and make sure it’s set to “Off“.

If your HP laptop keyboard is still locked after following these steps, then it’s possible that the keyboard may be damaged and needs to be replaced. Contact HP customer support for assistance or bring your laptop to a certified repair technician.


To sum up, while the HP laptop keyboard, not working, can be annoying, it’s not the end of the world. The above-mentioned troubleshooting methods can help you quickly locate the issue and resolve it. 

Keep in mind to be patient, ask for assistance if necessary, and take precautions to avoid any further problems. You can prolong the useful life of your HP laptop with a little maintenance and work.


HOW do I update my HP laptop keyboard driver?

You can update your HP laptop keyboard driver manually by visiting the HP website
and downloading the latest version. Alternatively, you can also use a driver update tool to
automatically update the drivers.

Why does my HP laptop keyboard type the wrong characters?

This issue may be caused by the wrong keyboard language settings. Go to Settings >
Time & Language > Language, and select the correct language for your keyboard.

How do I reset my HP laptop keyboard?

To reset your HP laptop keyboard, go to Settings > Devices > Typing > Advanced
keyboard settings, and click the “Reset to defaults” button.

What do I do if my HP laptop keyboard is not responding at all?

If your HP laptop keyboard is not responding at all, try using an external keyboard to
see if it’s a hardware issue. If the external keyboard works, then the problem may be with
your laptop’s keyboard and it may need to be replaced. Contact HP customer support for
assistance or bring your laptop to a certified repair technician.

Chitra Joshi

Content Writer & Marketer

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