Why Do So Many Companies Fail at Online Marketing?

| Updated on November 17, 2025
online marketing

According to the American Marketing Association (AMA), marketing is a multifaceted process that involves institutions, activities, and procedures that develop, convey, deliver, and trade offerings that are valuable to stakeholders. 

Clearly, there are a lot of moving components in this broad definition, and each one is essential to the marketing process. Companies frequently misunderstand and mismanage marketing. Strategic planning is closely linked to this multi-tiered management function.

Marketing plans aim to deliver customer value and satisfaction. Marketing does this through building brand awareness and nurturing customer loyalty. 

Marketing must be implemented across the proper channels and in an ethical manner. Of course, nothing happens in a vacuum. Careful preparation and planning are required. 

That’s why in this blog post, we are going to explore more insights about this concept and provide valuable insights to the readers.

Let’s begin!

Key Takeaways

  • Understanding common marketing pitfalls 
  • Discovering the most effective marketing mediums 
  • Looking at the simple strategies for better results

Common Marketing Pitfalls

Far too many small business owners (SMEs) get lost in the weeds when preparing a strategic marketing plan. It’s not for lack of effort or desire that marketing initiatives routinely fail. Many business owners are simply overwhelmed with day-to-day operations. A lot of partnerships, limited liability companies, and sole proprietorships lack the specific skills needed for marketing. 

Entrepreneurs are go-getters by design. They invest in their ideas and give wings to concepts. However, marketing skills are highly specialized, and unique talent is needed to craft messaging that synergizes with other management functions to achieve organizational objectives.

It is clear that poor marketing strategies can offset business plans and relegate well-intentioned business ideas to the annals of history. Marketing failures can occur, but there are many red flags that crop up along the way. Addressing these concerns early — before initiating marketing plans — can certainly clear the runway for an effective marketing strategy to take off without a hitch. 

Failed marketing plans can occur for any number of reasons. Foremost among them are unclear objectives, misunderstanding the target market, and inconsistent messaging within marketing. Related failures include a mix of poor budget management, ineffective customer relations, misunderstood metrics, and weak follow-through.

However, time and again, we are reminded that businesses don’t have a clear focus when it comes to their marketing strategies. It all begins with setting specific, measurable, attainable, relevant, and time-sensitive strategic objectives. These are known as SMART goals, and they are attainable. 

We are reminded of the age-old aphorism — “If you don’t know where you’re going, all roads will take you there.” Given the exigencies of today’s cost-conscious companies, marketing departments cannot afford to have poorly defined objectives when costs are astronomical. Precious resources used improperly are effectively wasted when they could be put to better use within other management functions. It’s the economic scarcity principle in action.

Interesting Facts 
91% of businesses use video as a marketing tool, and 86% of consumers want to see more video content from their favorite brands. (Source)

The Most Effective Marketing Mediums

The broad definition of marketing is all-encompassing. It covers most every form of value communication that there is. It includes digital ads, social media, art, rich, and traditional public relations (PR). Don’t forget, marketing is also about word-of-mouth advocacy. In terms of your company’s reputation, image, and relationships with your customers, marketing is crucial. 

Here’s a contentious thought: Effectiveness in marketing today is not so much measured by visibility; it’s more about relevance. Modern-day customers aren’t interested in being spammed 24/7 with a company’s marketing messages. They are expressly interested in personalized, immediate, and clear messaging for every interaction with a brand.

Email Marketing Platforms

Allow that last section to sink in for a minute. All those splashy ads on social media channels like X, Instagram, Facebook, Pinterest, TikTok, Telegram, and others are less effective than one specific communication channel that dwarfs all of them combined. Yes, you guessed it —quality  email marketing platforms fast-track effective communication and greater potential for marketing success. It’s your company’s golden ticket to the expressway of strategic goal attainment. 

More important than all the praise being heaped upon email marketing — it’s enduring, cost-efficient, and highly converting. These facts are undeniable, irrefutable, and indisputable. Email reaches customers directly, without any delays, in contrast to social media platforms that mainly depend on algorithms to determine reach, visibility, and interactions.

Why Email Wins the Marketing Race

Email messaging is far and away the most effective direct marketing messaging medium in the world. It cuts out the middleman, all the noise, and all the competition to deliver a concise marketing message to your intended target market. Effective email marketing is not generic — it’s tailored to the preferences of the individual receiving the message. 

Consider email marketing the equivalent of a private line to convey value, updates, and promotions. Remember, there’s no interference from your competitors — an absolute win-win for a company and its customers. At a small fraction of the price of paid media, bulk or mass email campaigns can generate awareness, nurture leads, and keep customers when done right. 

Many marketing experts recommend that SMEs learn how to send bulk email from Outlook as a first step toward building a successful campaign. Since Outlook is so popular, it’s assumed that it always hits the mark — but there are caveats that must be addressed.

Understanding Outlook Limitations

Nowadays, many teams still rely on Outlook or similar platforms to communicate at scale. They don’t realize that bulk sending through personal or business inboxes can lead to throttled sends. Throttling takes place when the recipient’s email system limits or blocks your incoming marketing messages. Who would’ve thought such a thing takes place? However, this is common practice when spam blockers are in place or when the recipient’s email flags your content as untrustworthy. 

There are, of course, other considerations such as formatting errors and various types of deliverability issues. For all of these reasons, it’s imperative to understand how to send bulk email from Outlook safely and effectively. This ensures that messages reach their intended inboxes while maintaining compliance with privacy regulations and professional standards. Worded differently, it simply means that you need to create messages that get read — not flagged.

Granted, it appears to be an overwhelming endeavor for a newcomer to the marketing arena. But it’s really not. You don’t need to reinvent the wheel — email has been around since the dawn of the Internet, and it’s still the most effective marketing medium on the planet. You don’t need to pay a penny for printing and distributing flyers, pamphlets, or brochures. Creating costly banners with complex software, animation, or interactive AI-generated videos is not necessary. 

Of course, if your business is skilled in those areas, they will support your marketing message, but only to the extent that they work well with email. The big question is how to create email marketing messages that get through all the filters and pique the curiosity of your customers. That’s really the challenge — and there are many effective ways to do precisely that. Let’s take a look at some of them:

Simple Strategies for Better Results

  • Every business should have a website. The web design, layout, and structure should be easy to navigate with clear calls to action and a subscription option. Keep forms simple with names and email addresses for marketing mailers.
  • Every customer has a digital footprint. Analytics and metrics can be used to great effect as customers browse pages, products, and services, and add to their shopping carts. For each step of the process, clearly measurable data can be discerned. This can effortlessly be worked into the marketing messaging.
  • When customers complete purchases, messages of appreciation should be used to build relationships, trust, and credibility. Additionally, these are great chances to send the customer personalized messages about related goods and services that they might find useful. It all comes down to politely and gratefully maintaining open lines of communication. Customers don’t want to be overwhelmed with messaging, but they certainly want to be kept abreast of the latest updates.
  • Marketing material should include timely updates, bonuses, promotions, exclusive offers, and limited-time deals. These are highly effective techniques for inner-circle marketing methodology. When relationships are nurtured in this way, customers feel that they are part of an exclusive club, and this builds loyalty.

There are countless other marketing initiatives available to business owners. At their core, marketing messages need to build upon the existing relationship between the business and its customer. No hard sells are necessary when customers trust a business and value that relationship. It’s about presenting value-added propositions that elevate your company’s brand above the competition.

FAQ

What is the importance of digital marketing?

Digital marketing is crucial for businesses today because it allows them to reach a massive, targeted audience, build brand awareness, and drive sales in a cost-effective and measurable way. 

How many types of digital marketing are there?

There is no fixed number of digital marketing types, but common categories include practices like SEO, SMM, PPC, and other pivotal strategies. 

What are the 7 Cs of digital marketing?

 The 7 Cs of digital marketing form a customer-centric framework for creating successful online campaigns and include Customer, Content, Context, Community, Convenience, Cohesion, and Conversion.





Faith Kamau

Digital Marketing Writer and Editor


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