With cyberattacks at an all-time high, cybersecurity has been a popular topic of discussion among businesses for quite some time now.
This concern has increased the need for MSPs, with every business looking for ideal managed IT support to protect their sensitive data and provide their technological needs with scalability and long-term success.
If you find yourself and your business in a pickle with cybersecurity, here is what you can expect from a Managed Service Provider.
What is a Managed Service Provider(MSP)?
A Managed Service Provider is an IT firm hired to look after the technology aspect of a business or organization. MSPs are responsible for the improvement of the hardware and network performance of a business using their expertise and experience.
Businesses often outsource their IT infrastructure or partial operations to an MSP to improve productivity and scalability and focus on other aspects of the business. An MSP can also help an organization protect itself from potential cyberattacks and data theft by providing complete managed IT support.
Any organization can improve its operations with the help of a managed service provider. Several small companies hire limited in-house IT capabilities. Therefore, according to these small companies, having the service of MSP is an excellent way to gain IT expertise. However, it never means that larger organizations can’t avail of this service. They may also need to hire a managed service provider in many situations. For example, government agencies may be falling short of their financial budget, and on account of this, they can hire an MSP to balance their in-house IT staff.
The task of MSP is complex and involves repetitive work which needs specialized knowledge. In simple terms, MSP involves the complete management of technological or IT infrastructure. Let’s have a look at the core tasks of MSPs:
- Provide the technical support
- Responsible for the full management of IT infrastructure or end-user systems
- Add on cybersecurity software to ensure security
- Provide compliance and risk management
- Deliver payroll services
How Do MSPs Work?
When any organization hires a managed service provider (MSP), then the fundamental goal of MSP is to accomplish the business goals of the respective organization. In short, MSP has to fill in the empty gap, or it has to play an effective role in the organization’s IT system or technical staff.
The process begins with a basic assessment of the organization that provides MSP with a clear idea about the company’s current environment. Based on this evaluation, MSP determines the areas of improvement and how by working on such loopholes, it can help achieve the business goals systematically.
There is not any universal solution for every organization. Therefore, MSP provides different service options based on different demands set by organizations. Two such examples of MSP services are subscription services and technical support fix services.
The MSP’s subscription service, works on the quality of the organization’s network. As usual, it bills customers on a monthly basis. If any issue arises in the future, then MSP fixes this problem by having a mutual agreement between the MSP and the organization. Besides, the payment in this model is based on the fixed rates per computer or equipment.
If MSP provides technical support fix services, then it purely focuses on fixing the issues from a remote area or sending trained technicians to the business location to resolve the issue. For this service, MSPs charge the organization for the time spent fixing the issue along with the charges for any equipment they have used to fix the problem.
MSPs also provide specialist software platforms which help manage the functions automatically. These platforms comprise:
- RMM Tools: RMM systems are helpful for off-site technicians. It helps them to maintain IT systems, including networks, desktops, servers, and mobile devices. Through the help of these tools, MSPs can also apply patches and other system updates.
- Professional Services Automation (PSA) Applications: Through PSA tools, an MSP is permitted to manage an organization’s billing, projects, assets, and inventory.
Types of MSPs for your cybersecurity needs
MSPs deal with the vast network and technological aspects within an organization. Therefore, there are different types of MSPs, each with unique expertise in a particular technical aspect.
Managed Service Providers
The standard MSPs manage a business’s information technology(IT), including its people and infrastructure. It works around its system and network infrastructure. Also, protecting it from security concerns by providing ongoing monitoring, maintenance, administration, and support.
Managed Security Service Providers
While MSPs focus on a business’s entire network and IT infrastructure, MSSPs are more focused on its security requirements. It delivers outsourced cybersecurity to an organization to protect it from potential cyberattacks and data breaches. While MSPs can only provide basic security, MSSPs only focus on keeping an organization’s network safe and secure.
Co-Managed IT Service Providers
This type of managed service provider uses a different arrangement than other MSPs. It creates a dynamic between client management and a traditional MSP derived from tech decisions. Instead of a traditional model, it combines client management, MSP offerings, and the in-house IT department. With the internal expertise of an in-house IT team and the experience of MSP, a business can get the best of both worlds.
Managed Detection & Response
Last but not least, Managed Detection & Response(MDR) is a type of MSP that offers services like searching, identifying, and alerting any ongoing data breach. It provides a 24/7 monitoring feature using artificial intelligence and machine learning to identify and prevent abnormal activity within an organization’s network.
Benefits of Hiring MSPs for Your Business
Regardless of what MSP you choose, with each one, there are a few common advantages that you are going to get. Here are some of those amazing benefits.
Hiring managed IT support will be a more cost-effective business decision for you. There are no predictable costs involved, and it also cuts down on the hassle of setting up an entire in-house IT infrastructure, which will also require a considerable investment. There will always be continuous additional spending in implementing the newest technologies.
Scalable IT infrastructure is the need of your business, and that is what an MSP offers. It provides a scalable IT infrastructure without burdening you with unpredictable costs.
Outsourcing managed IT support is the need of every organization today. It is a necessary step to stay ahead of the competition. An MSP helps distribute workload effectively and enables you to find the most productive way to do a task.
Drawbacks of Managed Service Providers (MSPs)
Despite having advanced technological advantages, managed service providers (MSPs) are not deprived of certain drawbacks. They have several challenges to face. Let’s try to understand what they are through the following points:
- Every MSP doesn’t impart security measures. It’s true. Most of the MSPs lack a core focus on cybersecurity.
- MSP relies on third-party organizations. All organizations rely on these third-party companies indirectly if they are using MSPs service. The problem arises when MSP doesn’t follow through on the SLA. In such a situation, the organization may see its servers being down suddenly.
- The response time is too long. Generally, MSP takes a lot of time while respond to an issue, and this degrades the quality of MSP. Many organizations doubt whether the service of an MSP should be hired or not.
- MSP potentially upsells. An MSP can try to upsell an organization based on any technology or services which they may never need at all.
- The information about the organization is unreachable. MSP may use a proprietary tool with the help of which it can easily manage and monitor the organization’s infrastructure. If such is the case, then the organization’s information may not become freely accessible.
When it comes to cybersecurity, every organization needs an MSP to keep its data safe from potential cyberattacks and to streamline every business process. MSPs can do wonders for an organization by blocking vulnerabilities and protecting sensitive data from costly cyber attacks.