Microsoft Dynamics 365 Job Market: What Positions Are in Demand for 2024?

| Updated on February 14, 2024

The demand for skilled and professional individuals has taken great rise with the increased adoption of Microsoft Dynamics 365. It is a modern and broader sector with a lot of benefits and prospects. You will find an array of roles in this sector, from developers and consultants to administrators and architects.

In this list, we’ve hunted down the best  6  most popular jobs that are currently in demand and depict sustainable growth in the future. The respective positions bring a unique and individual set of skills and experience to the table, and relying on the specific requirements of an organization, some profiles may be in higher demand than others.

However, discovering the right people to fill these vacancies can be a tedious and time-consuming process, especially when there is a need to get the project up and running quickly. This is where partnering with a Microsoft Dynamics 365 implementation services provider can be beneficial. Such partners can provide access to a talent pool of experts, ensuring that the project is backed by qualified professionals with the required skills and expertise to efficiently deliver your project.

Job Market Information for Dynamics 365

Before diving into the details of high-in-demand job vacancies here, we will focus on this sector’s market information. This information will help you understand why switching your career can be a valuable consideration.

The customer relationship management (CRM) market is led by the Big Four: Oracle, SAP, Salesforce, and Microsoft. Salesforce holds a top spot in this list, with a market share of about 18%. The market share of Microsoft in the CRM industry is estimated at around 4%, which is expected to increase as it continues to grow and innovate.

The most recent Magic Quadrant for Sales Force Automation organized by Gartner, revealed its position in the Leaders section. According to this report, it received a commendation for its deep understanding of the market, combined with its responsiveness to market needs and consistent marketing strategies. The increased SFA customer base of Microsoft indicates that Dynamics 365 solution is going to become more appealing at enterprise-level organizations. 

High-in-Demand Jobs for Microsoft Dynamics 365

Regarding Dynamics 365-based positions, job positions are divided into two main categories. The first category includes professionals who work on implementing, setting up, and configuring the software. Whereas the second category empowers the teams and individuals, who work on the day-to-day maintenance of the CRM software.

You can start a career in one of the following high-demand job roles:

Positions for Dynamics 365 Implementation 

Business Analyst/Solution Architect 

The role of a business analyst or solution architect is critical to ensuring the successful design, deployment, implementation, and implementation of a comprehensive CRM solution. They are responsible for the final solution that meets customer requirements both now and in the future. Though solution architects may not click the buttons during the deployment process, they work closely with the deployment teams to make the execution process smooth and seamless.

To be a business analyst or solution architect, you need deep business acumen with Microsoft Power Platform and Dynamics 365. You also need familiarity with the developer role activities for it.

Functional Consultant/Application Consultant 

Functional consulting staffs are professionals with skills in managing problems and presenting resolutions backed up by research. To be a successful functional consultant in Dynamics, you must have strong knowledge of this platform being implemented. Application consultants identify how the software’s capabilities can be configured to meet customers’ needs.

These implement robust omnichannel solutions focusing on customer satisfaction, reliability, quality, and efficiency in it Customer Service. They often collaborate with business analysts, software engineers, and technical individuals to provide the best technical solutions.

Technical Consultant 

Technical consulting professionals in Dynamics 365 know the application’s technicality and functionality. They are also familiar with the development languages used for the deployment of that specific product. They collaborate with the functional consultants and solution architects to identify what needs to be improved within this solution. They work together to customize the system and develop new approaches to meet customers’ needs.

Technical consultant also supervises technical teams to design and implement workflows, integrations, customizations, and extensions with the Dynamics 365 Finance and Supply Chain environment.

Roles to Maintain and Support Dynamics 365 


A CRM administrator works as a bridge between the Dynamics solution and the users. They are responsible for keeping the system running at an optimal level. They are also considered the first line of support if any technical issue arises in the CRM system.

CRM administrators implement and manage customer databases and communication records for a personalized experience. Among other tasks, they assign security roles and create reports.


A CRM developer is responsible for customizing the system to meet the ever-changing requirements of the businesses. To be a developer here, you must have expertise in various skills, such as JavaScript programming, SQL server, C#, .NET, web API applications, and ASP.NET. 


Businesses often hire certified trainers to train their teams to get the best-intended results from completing their business operations seamlessly.

It is worth mentioning that some job roles can be overlapped in SMB organizations or on smaller projects to save money and bring agility to workplaces.

Final Thoughts

Microsoft Dynamics 365 offers a wide array of essential job profiles necessary for the successful implementation, customization, support, and management of the software. These roles include business analysts and solution architects who shape the vision and requirements, functional consultants who configure the system, and technical ones who develop custom solutions. Each role plays a vital part in delivering value to organizations.

However, the process of finding the right individuals for these posts can be challenging, especially when time is of the essence. This is where partnering with a Microsoft Dynamics 365 services provider like Edvantis becomes advantageous. These providers grant access to professionals who possess a comprehensive range of skills and expertise, ensuring their readiness to efficiently and effectively support your project.CRM solutions. Trainers are responsible for educating users on implementing its solutions to.

Adam Green

With more than 3 years of experience as a software and tech writer on Adam has been writing articles, blogs, and featured stories centered around the software and tech niche since he graduated from Virginia Tech University. He writes savvy articles, tutorials, and reviews that explain difficult concepts to readers of all levels. His expertise includes software development, cybersecurity, artificial intelligence, and emerging technologies. Through simple and engaging writing, Adam constantly delivers useful insights that enable readers to feel at ease in the ever-changing technological scene.

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