|1. To verify it’s you, you will need to have access to any of the recovery information added to your Google account.|
|2. Remembering any of your old passwords is not going to help you recover your Gmail account.|
“Unfortunately, Google couldn’t verify this account belongs to you”
Google needs more info to verify it’s you
Have you ever been welcomed by any of the above heart-wrenching messages by Google while trying to recover your account?
You must have, as nobody loves reading troubleshooting articles for no reason.
|Fact- Out of over 1.8 billion active Gmail users, at least 68% have faced ‘Google needs more info to verify it’s you’ error once in their lifetime.|
Here’s what the full error message reads:
“Google needs more info to verify it’s you. To help keep your account secure, Google needs to confirm this account belongs to you.
To recover your account, try again to sign in:
And here’s what the dreadful error message looks like:
Even users at discussion forums like Reddit, Quora have not been able to figure out why Google is not able to verify their account even when they are entering the correct recovery information.
To fix this, Google gives a few options; so let’s move on to see if that can actually help in fixing ‘Google needs more info to verify it’s you’ error and what all you can do.
Possible Scenario- You no longer remember the correct password of your Gmail account, or someone else has changed it for you. Now you are trying to get back to your account. For recovery, you will need to have access to one or two of the following-
Failing to do so, you will see the error message on the screen.
Google in order to let you recover your Gmail account will require you to enter any of the recovery information that you have entered while creating your account. Normally, it asks you to enter the verification code sent to you on your recovery email address/phone number or answer the security question (if applicable).
If, for any reason, you are not able to enter the verification code, do not remember the correct answer to your security question or are not receiving Google verification codes, you will be presented with the message that Google needs more information to verify it is your account and only then it will let you change your Gmail password.
Now, you know the reasons why Google can’t verify your account, you must have got the idea how you can make it let you recover your forgotten Gmail password. If not, have a look at the given solutions to try when Google needs more information for account verification and is not letting you sign in to your Gmail.
Solution-1: To prove or verify that you are the real owner of the Gmail account, you need to enter the security key or the verification code using any of the following options:
|Note- If you use your Google account for work, you will be required to verify it with your corporate device.|
Solution-2: To verify it is you, you can even use your phone in multiple ways, just make sure you have access to your device and it is connected to the internet, have a look at the available options. Every time you are asked to verify it’s you, you can get to see different options available to you by simply clicking on ‘Try another way’; have a look at the options:
This will happen whenever you will use an unrecognised device or un-familiar network to access your account. Moreover, this is also a way to keep your account secure from hackers as whenever you get the prompt, you have the option to choose ‘No, it’s not me’. The hacker will immediately lose access to your account.
|Note- The first thing that you are asked during the recovery process is to enter the last password that you remember. This is just to ensure that you actually do not remember the correct password; in case you mistakenly enter the correct password, you will be given access to your account. Apart from that, entering an old password is not going to help you in your Gmail account recovery in any way.|
If you do not want to get into the trouble of account verification or do not want to see more of ‘Google needs more info to verify it’s you’, you should be following some steps to keep your account secure and protect it from hackers and save yourself from losing any important information:
Watch this video to know how you can log out of Gmail on other devices:
1. Can you bypass the ‘Verify it’s you’ message by Google?
No, you cannot bypass ‘Google couldn’t verify this account belongs to you’ or ‘Google needs more info to verify that it’s you’. Unless you verify your account using any of the recovery information, you will not be allowed to access it.
2. Why does Google keep asking me to verify it’s me?
Google keeps asking to verify that it’s you in order to protect your account from hackers. If it lets you access your account without verification, anyone else can also get into your account without your knowledge and this way every other day, a lot of Gmail accounts will keep getting hacked.
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