Undoubtedly, Outlook is an excellent full-featured, powerful and reliable email client from Microsoft but, it is not perfect. There are times when using Outlook, you may experience issues like ‘Outlook keeps freezing or crashing’ which can be confusing and frustrating at the same time.
So, if you’re recently into such situation where you’re getting ‘Outlook not responding error’ or, your Outlook stuck on a screen that says “Processing” or if Outlook freeze and stop working while opening a file or sending an email message’ then let us tell you that there are a number of possible reasons for Outlook to behave this way.
However, no matter what, with the help of this guide, we’ll give you some basic as well as advanced troubleshooting solutions that can help you get your Outlook app running again.
With that said, let’s straightaway dive into the details—
This particular problem occurs with Outlook for one or more of the following reasons:
Regardless of the reasons that cause Outlook to crash, freeze or not respond, you can consider this below-listed 12-step solution to get rid of this annoying error.
First of all, you need to acknowledge the fact that Microsoft Outlook requires certain minimum requirements to work properly on an O.S.
Hence, if your Outlook is not responding or keeps crashing then, simply you should check your system whether it has these memory and CPU requirements.
If not, (this will most likely be the scenario you’ve upgraded to a higher Office version on the same computer) make sure to meet the system requirements for Outlook especially when you’ve upgraded to a higher Office version on the same computer.
Once you’re sure of meeting the system requirement, consider restarting your respective device. This is because with any software / tool /system, the easiest way to try and resolve any error is to ‘Restart’ it— as doing so shuts down all those programs that run in the background and may conflict with applications like Outlook to cause it to crash or not respond at all.
So, restart your computer to check if that’s the problem for you, and then reopen Outlook to see whether now it runs properly or not!
Ideally, if your Outlook app keeps crashing or freezing, you should close Outlook and consider opening it in safe mode as doing so removes all sorts of unwanted cache and other deadlocked processes that in some scenarios create hindrance in proper functioning of Outlook application.
That said, you can do this in one of the following ways—
Now, if your Outlook opens in Safe mode without any inconvenience, check which Outlook add-ins are making Outlook to freeze or not respond so that you can disable it to resolve the encountered error.
For that, here’s all you need to do –
After disabling Outlook add-ins, if the issue doesn’t occur, you can start adding the add-ins one at a time until and unless the issue occurs so that you find and remove that particular add-ins that is the real culprit behind the encountered issue.
Once done, close Outlook in safe mode and open it in normal mode the next time to check if this helps you fix the Outlook freezes issue or not.
Next, whether you know it or not, some features like ‘Auto Archive’ or for that matter, syncing from a mobile device sometimes reduce the performance of your Outlook application as these processes tend to consume a great deal of resources.
So, bearing this in mind, you should check whether your Outlook application is being used by another process or not. For that, what you require doing is look at the status bar located at the bottom of your computer screen.
The status bar showcases the process that is using the Outlook program. If there’s any, you can either wait for that process to finish before you again start using Outlook or you can simply stop the process therein.
In continuation, you should also check the size of your mailbox because large mailboxes are bound to affect the performance of Outlook. So, if your mailbox size is too large then, to resolve this issue, you must move some of your mailbox contents in large folders to simply separate your Outlook folders.
To do this:
Alternatively, you can use the ‘Auto Archive Settings’ to simply archive all your older Outlook emails in a safe place somewhere.
At times, we don’t pay attention to the minor details like an outdated version of Outlook may also be the cause of this ‘Outlook freezing/closing’ issue that you’re encountering currently.
However, no worries, it’s never too late to realize that an update is one of the solutions to this discussed issue. So, considering that, here’s how you can update Outlook—
After you make your Outlook up to date, you need to reopen Outlook to check whether now it works correctly or not. If not, execute the next step.
Now, as you finish doing so, let the repair office process run its course. Once done, launch Outlook and see if it’s working smoothly without any error or not yet!
A corrupted or damaged Outlook data file is another thing that is considered as a possible cause for this problem. So, in your case, if the Outlook data file is corrupted or gets damaged then, simply try rebuilding the Outlook data file to resolve the ‘Outlook keeps crashing/freezing’ issue.
To do so, you need to follow the below given the instructions—
[Note: If you see a “.pst file” instead then, skip this fix and move onto try the step 10 given below.]
Once done, reopen Outlook and just wait for the same to rebuild your data file.
Once the process of ‘reinstalling office’ finishes, reopen Outlook and check whether doing so worked for you or not.
As per this second last step, what you’re suggested doing is to diagnose Outlook and to run the Outlook diagnostics, these are the instructions you need to follow—
[Note: You can use their specialized ‘Office 365 Support and Recovery Assistant’ tool to diagnose, troubleshoot as well as solve all sorts of Office-related problems and errors— only if you have an Office 365 account.]
Last but not the least, if you’ve reached step 12 then, it means you’re still not able to resolve the issue. So, in this case, it is worth mentioning that your corrupted Outlook profile can also prevent Outlook from responding and hence, creating a new Outlook profile may help you get rid of such annoying Outlook crashes.
However, for that also you need to be assured first. Wondering how? Well, it’s simple! To find out if a corrupted user profile is the problem, consider creating and using a new user profile. If Outlook responds well with your new profile then, just stick to this one and delete the corrupted user profile.
Having said that, let’s see how you can create a new Outlook profile—
Once your new user profile for Outlook is created, you need to log in to the same with its credentials and see if your Outlook now works fine or not.
That’s all! Hopefully after executing these 12-steps solutions, you can get rid of ‘Outlook keeps crashing/freezing or not responding’ error in no time. However, if this guide won’t be able to help you, and you continue receiving this annoying error then, in order to not encounter ‘Outlook crashing issues’ anymore, you can consider switching to other specialized email software such as Mailbird, Thunderbird or any other popular one.
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